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Customer Care Executive
Kolkata, West Bengal, India · Contract
Be the first to apply
- Experience
- Any
- Salary
- INR 12,500 – INR 14,100 / month
- Openings
- 1
- Posted
- 3 दिवसपूर्वी
- Work mode
- In office
- Education
- Higher Secondary (12th Pass)
- Eligibility
- Candidates who have completed higher secondary education (12th standard) and either have at least six months of BPO experience or are freshers. Immediate joiners only. Maximum age limit is 40 years.
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
We are hiring for the position of Customer Support Associate specializing in voice process communications in Hindi and English. This is a 100% work-from-office contractual position lasting until October 31.
Job Responsibilities
Handle and resolve customer inquiries effectively via voice calls in Hindi and English.
Eligibility Criteria
- Minimum education qualification: Higher Secondary (12th Pass)
- At least 6 months of BPO experience with valid documents such as offer letter, last three months of payslips, and release letter is preferred, but freshers are also invited to apply.
- Maximum age limit is 40 years.
Work Schedule and Conditions
- Work shifts operate 24/7 on a rotational basis.
- Five working days per week with two rotational weekly offs.
Skills Required
- Strong verbal communication skills in both Hindi and English.
- Minimal or no mother tongue influence (MTI) affecting voice clarity.
Compensation Details
- For candidates with experience: Approximate annual CTC is ₹190,000 with roughly ₹14,100 net monthly take-home.
- For freshers: Approximate annual CTC is ₹168,000 with roughly ₹12,500 net monthly salary.
Interview Process
- HR Round conducted via video call (Aadhaar mandatory for work-from-home requests).
- Typing test requiring minimum 25 words per minute at 90% accuracy.
- Final interview round via Google Meet with selfie and Aadhaar mandatory.
Mandatory Documents
- Aadhaar Card with complete Date of Birth.
- E-Aadhaar and PAN Card.
- Educational certificates for 10th and 12th class.
- Experienced candidates must also provide experience letter, offer letter, and last three months' payslips.
Additional Information
- Applications are open for immediate joiners only.
- Interested applicants should send updated CVs via email mentioning "INTERESTED FOR WFO" in the body.
- Walk-in interviews are conducted at Tech Mahindra, DLF2, 1st Floor, Block C, Rajarhat, Kolkata-700156 (Opposite Geetanjali). Candidates must bring CV and Aadhaar card and clearly mention the consultancy name and HR contact on the CV.
- Contact person: Shreya, reachable at phone number 6290450549.
Minimum education
Higher Secondary (Class 12)
How they work
Communication
Time Management
Adaptability
Languages
English
Hindi