Creative Project Manager

About the Company

eClerx is a global business process management, automation, and analytics company that supports many Fortune 500 organizations across financial services, communications, retail, fashion, media and entertainment, manufacturing, travel and leisure, and technology. Established in 2000 by Wharton alumni Anjan Malik and P.D. Mundhra, the company was created to help businesses stay agile in a fast-changing environment.

What started in a small Mumbai office has expanded into a publicly listed international business with more than 21,000 employees in 17 countries, serving clients across the Americas, APAC, and EMEA. Over the years, eClerx has supported admired global brands by improving operations, automating workflows, and enhancing customer experience. The company operates 15 delivery centers worldwide, including multiple locations in India such as Mohali, Chandigarh, Coimbatore, Mumbai, Pune, and Gurugram, and eClerx India is Great Place to Work certified.

Role Overview

This position is focused on driving the complete lifecycle of creative projects, ensuring that scope, schedules, deliverables, and brand expectations stay aligned from planning through final delivery. The role works across eLearning designers, graphic designers, copywriters, PPT designers, and client stakeholders in multiple regions and markets.

Key Responsibilities

You will be responsible for coordinating project flow across design, development, review, and handoff stages while ensuring smooth collaboration between all internal and external parties.

• Lead projects from start to finish by setting scope, timelines, and deliverables in line with creative and brand requirements.
• Work closely with cross-functional teams, including eLearning designers, graphic designers, copywriters, PPT designers, and client stakeholders across geographies.
• Allocate resources thoughtfully and manage team bandwidth to support timely completion of work.
• Monitor output quality to ensure it meets design expectations, instructional accuracy, and brand standards.
• Serve as the main communication point for stakeholders, including handling updates, feedback, and approvals.
• Make sure established workflows, eLearning frameworks, and regional or brand-specific standards are followed consistently.
• Spot delivery risks early and put mitigation plans in place.
• Maintain strong control over schedules, documentation, and quality throughout the project.
• Track KPIs such as on-time delivery, quality levels, and resource usage.
• Prepare and keep project documentation up to date, including plans, scope documents, learnings, observation notes, and change logs.
• Provide regular status reporting through dashboards and updates.
• Improve execution efficiency by standardizing processes and strengthening project management practices.

Requirements

• Strong verbal and written communication skills.
• At least 5 years of experience in operations, client engagement, knowledge management, or KPI governance.
• Ability to work on your own with minimal oversight and take initiative proactively.
• Leadership ability with a strong focus on service quality and customer-centric delivery.
• Experience handling large teams of 15 or more members across multiple sites and skill sets.
• Capability to present reports and business information clearly and effectively.
• Hands-on experience with workflow management tools such as Workfront, Asana, Jira, or Wrike.
• Basic familiarity with Adobe Photoshop, Illustrator, InDesign, and eLearning frameworks.
• Comfortable balancing creative design coordination with eLearning-related project needs.

Eligibility

Candidates with any graduate degree may apply.

Additional Information

Location: Navi Mumbai, India

Compensation: INR 5,00,000 to 12,00,000 per year

Employment Type: Full-time role

Experience: 5+ years preferred

Team Size: Experience with 15+ member multi-site or multi-skilled teams

Work Focus: Operations, client coordination, knowledge management, and KPI governance

Tools: Workfront, Asana, Jira, Wrike, and Adobe creative tools

Domain Knowledge: Creative design and eLearning fundamentals