Community Manager

About AxioTrack

AxioTrack is an African startup dedicated to creating simple, reliable, and accessible security solutions tailored for African contexts, including those without smartphones or with limited connectivity. The company’s mission is to make security easier, more inclusive, and reassuring through technology.

Role Overview

We are seeking a Community Manager to amplify AxioTrack's presence across Africa by building a trusted and engaged community. This position supports AxioTrack’s national and regional expansion, helping explain the brand simply, instill confidence, and grow a committed audience.

Location: Togo with partial remote flexibility.
Reporting to: CEO & Founder / Marketing Lead.

Key Responsibilities

• Develop and execute a content strategy for social platforms including Facebook, Instagram, LinkedIn, X, and TikTok tailored to different audience segments (B2C, B2B, partners).
• Create clear, engaging multimedia content such as posts, stories, short videos, visuals, and customer testimonials.
• Manage and moderate online communities by responding humanely and professionally to comments, private messages, and group discussions.
• Elevate user feedback and identify brand ambassadors.
• Initiate and monitor awareness, acquisition, and activation campaigns.
• Collaborate with business development and product teams to spotlight new offers and features.
• Organize engagement activities like contests, challenges, live sessions, and webinars.
• Track performance metrics (community growth, engagement, traffic, leads); produce actionable monthly reports and recommend continuous improvements.
• Ensure a consistent brand voice across all channels and stay alert to digital and social trends, suggesting innovative formats adapted to local usage and cultural codes.

Profile and Qualifications

• Educational background: Bachelor’s degree or higher in communication, digital marketing, or equivalent areas.
• Professional experience: 2 to 4 years in community management or social media roles.
• Expertise with social media platforms and their specific cultural nuances.
• Strong writing skills in French (mandatory); English and local languages are valued assets.
• Proficiency in creating visual and video content using tools like Canva, CapCut, and Adobe Creative Suite.
• Basic knowledge of social advertising and scheduling tools such as Meta Business, Hootsuite, or Buffer.
• Analytical skills to interpret data and enhance content impact.
• Personal attributes: creativity, curiosity, proactive attitude, excellent interpersonal and listening skills, autonomy, discipline, prioritization skills, and a deep sensitivity to innovation and social impact within Africa.

Languages

• Fluent French.
• Proficiency in English and local languages is advantageous.

Terms & Benefits

• Employment type: Permanent contract with a probationary period.
• Remuneration: Competitive fixed salary plus performance-based variable pay.
• Work location: On-site or partially remote flexibility.
• Work environment: Agile, nurturing, and impact-focused.
• Creative freedom and meaningful responsibilities.
• Career progression opportunities toward roles such as Social Media Manager or Marketing Lead.