Communications Trainer

About the Role

The Metropolitan Emergency Services Agency (MESA) is committed to managing the Division of Emergency Communications - 911, Emergency Management, and Public Safety Communications technology infrastructure serving Indianapolis and Marion County. Our mission is to foster a cooperative, efficient, and compliant work environment to meet the needs of our community effectively.

As a Communications Trainer, you will be tasked with instructing both new hires and existing staff through classroom sessions, on-the-job training, remedial, and in-service education. This role includes administrative responsibilities such as maintaining employee certification records, preparing and updating training materials, and evaluating staff performance to ensure quality and compliance.

Key Responsibilities

• Deliver comprehensive training in law enforcement/fire dispatch, non-emergency call taking, control operations, and related service areas.
• Develop training content aligned with CALEA standards, SOPs, regulatory guidelines, new equipment, and procedural updates.
• Maintain current certifications for all employees and ensure compliance with training requirements.
• Collaborate with management to identify training needs and schedule sessions accordingly.
• Maintain accurate personnel training records, documentation, and related spreadsheets.
• Support equipment testing and data entry duties as necessary.
• Gather and analyze data from existing systems to assist with reporting and training improvements.
• Conduct evaluations of trainees, deliver remedial instruction when needed, and verify evaluation accuracy with floor CTOs.
• Maintain strict confidentiality and perform well under high-pressure emergency conditions.
• Work both independently and as part of a team to accomplish tasks efficiently and timely.

Qualifications and Requirements

• High school diploma or equivalent.
• Minimum three years of experience in a high-volume emergency dispatch communications center.
• Ability to successfully pass a comprehensive background check, including psychological and physical exams.
• No felony convictions or misdemeanors involving moral turpitude.
• Proficiency in Microsoft Office.
• Capability to provide effective employee treatment and communication.
• Must obtain and maintain certifications in Emergency Medical Dispatch (EMD), APCO PST1 or equivalent, and CPR within one year of employment.
• Success in a critical assessment test, certification courses, and completion of MESA communications training program required.
• Excellent verbal, written, and telephonic communication skills delivered professionally and courteously.
• Ability to thrive in an environment involving extreme stress.
• Flexible to work assigned shifts, including early, middle, or late hours, seven days a week, including holidays.

Equal Employment Opportunity

The City of Indianapolis and Marion County provide equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Diversity in experiences and perspectives is highly valued within our workforce and community.