Client Advisor - Harrods

About Saint Laurent

Established in 1961, Yves Saint Laurent introduced luxury ready-to-wear to the fashion world with its 1966 “Rive Gauche” line, helping reshape modern fashion and the wider cultural landscape. Since becoming part of Kering’s luxury division in 1999, and with Anthony Vaccarello leading the creative direction since April 2016, the house has continued to stand at the forefront of the luxury sector. Its collections now span women’s and men’s ready-to-wear, footwear, handbags, small leather accessories, jewelry, scarves, ties, and eyewear.

Role Purpose

The Client Advisor is expected to contribute directly to store sales and key performance results while delivering a refined, memorable, and consistent experience to both external and internal clients. The role also involves supporting managers and teammates while living the Maison’s standards, values, and brand image at all times.

Key Responsibilities

• Deliver exceptional service before and after the sale to every visitor and client.
• Build strong client relationships by understanding individual needs and anticipating future requests.
• Develop and maintain a healthy client base that supports repeat business and growth.
• Push personal sales and KPI performance through an entrepreneurial, commercially minded approach.
• Create tailored, versatile, and timeless outfit suggestions that reflect a strong understanding of fashion.
• Represent the brand with honesty, warmth, and a genuine one-to-one connection.
• Communicate clearly and professionally with both clients and colleagues.
• Use all available tools and resources effectively to maximize business opportunities.
• Support both front-of-house and back-of-house teams to strengthen overall team performance and morale.
• Follow company policies and operational processes consistently.

Candidate Profile

The ideal candidate brings experience in customer-facing roles where service quality and client expectations are central, such as fashion and accessories retail, customer service, or luxury hospitality. A strong personal interest in fashion and styling is important, along with a business-oriented mindset and an entrepreneurial outlook. The role suits someone open-minded, authentic, collaborative, adaptable, and comfortable in a fast-moving environment.

Additional Requirements

You should work well in a team, learn quickly when adopting new tools and technologies, and be able to manage multiple priorities with confidence. A proactive, positive, and solution-focused attitude is essential. Strong written, spoken, and listening skills in English and the local language are required. Candidates should also be comfortable with change and view it as a chance to grow.

Diversity and Equal Opportunity

Saint Laurent is committed to building a diverse workforce and values differences in gender, age, nationality, culture, religion, and sexual orientation. The company believes diversity strengthens the workplace, encourages talent expression, and supports adaptability in a changing world. Applications are welcomed from all qualified candidates regardless of background.

Employment Details

This is a regular, full-time position based onsite in London, England, United Kingdom. The listed start date is 2026-08-01.

Organization

Yves Saint Laurent UK Ltd.