Client Advisor (Selfridges)

About Saint Laurent

Established in 1961, Yves Saint Laurent became known for pioneering luxury ready-to-wear in 1966 with the “Rive Gauche” line, a collection that helped redefine modern fashion and influence culture more broadly. After the Kering Group acquired the house in 1999, and with Anthony Vaccarello leading the creative direction since April 2016, Saint Laurent has continued to stand at the top end of the luxury market. Its offerings today span women’s and men’s ready-to-wear, footwear, handbags, small leather goods, jewellery, scarves, ties, and eyewear.

Role Purpose

The Client Advisor plays an important part in driving store revenue and key performance results. The role focuses on creating a refined, memorable, and lasting experience for both external and internal clients while supporting the management team and colleagues in line with the Maison’s values, standards, and brand image.

Key Responsibilities

• Deliver exceptional service before and after the sale to every visitor and client.
• Build strong client relationships by understanding needs, anticipating future requests, and keeping the client at the centre of the experience.
• Develop and maintain a healthy client base that supports repeat business and long-term growth.
• Work with a commercial mindset to surpass personal sales targets and KPI goals.
• Create tailored, versatile, and timeless style solutions that reflect a strong understanding of fashion culture.
• Communicate with clients and colleagues in a sincere, polished, and professional manner.
• Use available tools and systems effectively to maximise business opportunities.
• Support both front-of-house and back-of-house teams to contribute to overall team success and morale.
• Follow company policies, procedures, and operational standards consistently.

Candidate Profile

Applicants should ideally bring experience in client-facing service roles, particularly in fashion and accessories retail, customer service, or luxury hospitality. A strong appreciation for fashion, a natural commercial instinct, and an entrepreneurial outlook are important for success in this position. The ideal candidate is open-minded, collaborative, comfortable with technology and new tools, and thrives in a fast-moving environment where priorities can shift quickly. A proactive attitude, enthusiasm, and the ability to solve problems are essential, along with excellent listening, written, and spoken communication skills in English and the local language. The role also suits someone who welcomes change and sees it as a chance to learn and progress.

Equal Opportunity

Saint Laurent is committed to fostering a diverse workforce and values inclusion across gender, age, nationality, culture, religion, and sexual orientation. The company welcomes applications from all qualified candidates.

Job Details

This is a regular full-time position based onsite in London, England, United Kingdom. The role is scheduled to start on 2026-07-30 and is part of Yves Saint Laurent UK Ltd.