Claims Support Specialist

Role overview

This opportunity is presented on behalf of a partner organization that handles the application process and any subsequent steps. The employer is seeking a Claims Support Specialist in the United States to support mortgage servicing claims work with a strong focus on accuracy, timeliness, and compliance.

The role combines operational execution with analytical review in a fast-moving environment. You will work across internal departments, outside partners, and vendors to prepare, submit, track, and resolve claims throughout their lifecycle. Success in this position depends on careful attention to detail, the ability to work within servicing and legal guidelines, and strong communication skills. You will also help with audits, exception analysis, documentation upkeep, training support, and process improvements that strengthen data quality and operational performance.

Key responsibilities

• Assemble and file mortgage insurance and agency claims for acquired or sold properties according to the applicable servicing rules.
• Perform monthly process-control checks and vendor reviews, record observations, and share results with management.
• Examine exception reports to validate system accuracy and spot patterns or operational concerns.
• Help resolve escalated matters within the team’s authority and provide support on more complex claim scenarios.
• Prepare claim files and supporting documentation for internal reviews and external audits.
• Write and coordinate communications with different internal teams to move claim-related matters toward resolution.
• Maintain department procedures, job aids, and other process documents so they stay current and usable.
• Assist with onboarding and ongoing training for both new hires and existing team members in the claims area.
• Work with internal stakeholders, external partners, and vendors to improve workflows and maintain compliance.

Requirements

• A high school diploma or an equivalent credential is required.
• At least 5 years of experience in mortgage servicing, mortgage insurance claims, foreclosure processes, or a similar legal or financial setting.
• Solid knowledge of mortgage industry practices, claims handling, and foreclosure rules.
• Prior exposure to mortgage servicing systems, with LPS/MSP preferred.
• Ability to review data, pinpoint issues, and make practical operational decisions.
• Strong written, spoken, and interpersonal communication abilities.
• Capability to juggle several priorities and meet demanding deadlines in a structured environment.
• Comfort using Microsoft Office tools, particularly Excel and Word.
• High standards of discretion and confidentiality.
• Preferred background: at least 1 year in a leadership or mentoring capacity.

Benefits and compensation

• Hourly pay of $20.43 to $34.28, depending on qualifications and experience.
• Medical, dental, vision, life, and disability coverage options.
• Paid time off, including holidays, vacation, and sick leave.
• Retirement savings plan with company match and employee stock purchase opportunities.
• Remote work flexibility, along with structured support and provided equipment.
• Wellness resources, including mental health support and fitness-related benefits.
• Recognition programs for performance and key milestones.
• Tuition reimbursement plus learning and development support.
• Lifestyle discounts and perks such as gym memberships, pet insurance, and employee shopping programs.

Hiring and privacy notes

This employer uses an AI-assisted matching and review process to help identify candidates who align with the role’s core requirements. Applications are evaluated against the position criteria, and the top matches are forwarded to the hiring company. Interviews, assessments, and final selection are managed by the employer’s internal team.

By applying, you acknowledge that your personal data may be processed to assess your candidacy and shared with the hiring employer where relevant, in line with applicable data protection laws. You may request access, correction, deletion, or objection regarding your data rights. Automated tools may also assist with parts of the review process, but human judgment remains central to the final hiring decision.