नोकरीचे वर्णन

Role overview

Kristi House is hiring a seasoned, mission-focused Chief Operating Officer to join the executive team and lead the organization’s daily operations. The role supports one of the country’s leading Children’s Advocacy Centers, serving over 2,000 children and caregivers each year across several Miami-Dade County locations.

The center works with child victims of abuse, human trafficking, and other childhood trauma through a multidisciplinary approach involving law enforcement, prosecutors, medical experts, mental health professionals, child protection investigators, victim advocates, and community partners. The COO will report to the CEO and guide an organization of about 70 staff members that operates multiple facilities, manages a mix of government and private funding, meets national accreditation standards, and is continuing major capital and program growth.

This position is responsible for strengthening the systems and infrastructure that keep a multi-site organization effective, scalable, and sustainable. The right candidate will combine strategic thinking, operational discipline, emotional intelligence, and strong communication skills to help advance a mission-centered culture serving vulnerable children and families.

Executive leadership

Work as the CEO’s operational partner and contribute as a member of the executive leadership team.
Help shape organizational priorities, goals, and strategic direction.
Convert high-level strategy into practical plans and trackable outcomes.
Encourage a culture of ownership, teamwork, ongoing improvement, and strong service.
Support long-term stability and growth through effective operational leadership.

Operations management

Direct daily operations across all facilities and program sites.
Review current systems and workflows and identify ways to improve efficiency and effectiveness.
Create, roll out, and monitor internal policies, procedures, and controls.
Build operational dashboards and metrics to measure performance.
Make sure the operating structure can support quality services and expansion.

Human resources

Oversee HR activities in collaboration with outsourced HR partners and internal team members.
Support hiring, onboarding, performance management, employee relations, compensation processes, and staff development.
Help maintain a healthy workplace culture that promotes engagement, retention, and growth.
Ensure employment practices comply with applicable laws and regulations.

Facilities and property management

Manage the upkeep, safety, security, and daily functioning of all facilities and properties.
Coordinate renovation work, capital projects, expansions, and maintenance initiatives.
Maintain productive relationships with contractors, vendors, landlords, architects, engineers, and other service partners.
Ensure all facilities remain safe, accessible, secure, and regulation-compliant.

Information technology

Oversee third-party IT support and technology vendors.
Ensure dependable IT systems, cybersecurity, data protection, and business continuity readiness.
Assess and adopt technology tools that improve efficiency and organizational performance.

Risk, compliance, and accreditation

Lead risk management activities and insurance-related processes.
Maintain compliance with accreditation rules, government contracts, grant conditions, licensing obligations, HIPAA, confidentiality standards, and other requirements.
Keep policies current for safety, security, emergency planning, and operational compliance.
Direct reaccreditation efforts with the Council on Accreditation and the National Children’s Alliance.
Support audits and monitoring reviews.

Project leadership and strategic initiatives

Coordinate major projects and cross-functional efforts from planning through completion.
Create project plans, timelines, accountability structures, and success measures.
Track progress on strategic initiatives and provide regular updates to the CEO and leadership team.
Spot risks, obstacles, and operational issues early and resolve them proactively.
Promote coordination between departments to keep work aligned and moving forward.
Lead change management for process updates, system rollouts, facility work, accreditation efforts, and organizational growth initiatives.
Set up methods for monitoring goals, KPIs, and project outcomes.

Communication and stakeholder relations

Use strong written and verbal communication in day-to-day work and executive-level discussions.
Develop effective relationships with staff, leaders, multidisciplinary partners, public agencies, vendors, and community stakeholders.
Support collaboration across functions and disciplines.
Prepare reports, presentations, policies, and other executive communications.

Required qualifications

A bachelor’s degree from an accredited college or university is required.
At least 10 years of progressively responsible leadership experience in operations, administration, business management, nonprofit work, healthcare administration, government, or a similar field.
At least 5 years of supervisory experience leading professional staff and teams.
Demonstrated success managing several operational areas such as HR, facilities, administration, technology, compliance, risk, project management, or similar functions.
Strong written, verbal, interpersonal, and presentation skills.
Solid project management, organization, analysis, and problem-solving abilities.
Experience working with vendors, consultants, and outsourced providers.
Proven ability to lead change, improve systems, and execute strategic initiatives.
Ability to assess complex issues, make sound decisions, and follow through effectively.

Preferred qualifications

A master’s degree in Business Administration, Public Administration, Nonprofit Management, Healthcare Administration, Human Resources, or a related area is preferred.
Fluency in both English and Spanish is strongly preferred.
Background in a Children’s Advocacy Center, child welfare, behavioral health, healthcare, victim services, community health, government, or another complex human services setting is preferred.
Experience working in organizations subject to accreditation, licensing, contract, grant, or regulatory requirements is preferred.
Prior responsibility for operations across multiple sites or facilities is preferred.

Mission alignment and leadership style

The ideal candidate is deeply committed to Kristi House’s mission of helping children and families heal and recover from abuse, neglect, and trafficking. The role calls for a leader who understands trauma-informed practices and how they shape client care, staff experience, and organizational culture.

This position requires an empathetic, professional, and emotionally intelligent approach while still maintaining high expectations for accountability and performance. The successful COO will build trust across diverse teams and support a workplace that values wellness, resilience, diversity, equity, inclusion, and continuous learning.

Work environment

This is an in-person role based in Miami-Dade County. Regular travel between Kristi House locations is required, and occasional evening or weekend hours may be necessary.

Chief Operating Officer

तुम्ही जिथे काम कराल