Calling Executive - Full Time Onsite in Lucknow

About the Company

Sushil Kumar is a growing enterprise based in Lucknow committed to delivering dependable services and support to a varied clientele. The company fosters a culture of professionalism, clear communication, and prioritizes customer satisfaction. Employees are encouraged to take accountability, pursue continuous learning, and contribute to improving operational workflows. A respectful, honest, and collaborative workplace environment is emphasized across all positions.

Role Overview

This full-time onsite position involves managing inbound and outbound phone calls from the Lucknow location. The caller will provide detailed information about products and services and answer customer inquiries with clarity and courtesy. Daily tasks include keeping thorough call records, updating client information, and referring complex issues to the relevant departments as necessary. Adherence to scripts or guidelines is required while tailoring communication to each caller to ensure a positive, professional interaction. Additional duties include conducting basic follow-ups, setting reminders, and gathering customer feedback to nurture relationships.

Required Qualifications

• Excellent verbal communication skills in clear English and pertinent local languages.
• Ability to actively listen, identify customer needs, and respond empathetically and patiently.
• Comfortable using telephone systems, basic computer tools, and CRM or call-recording software; training will be offered.
• Strong organizational abilities to handle multiple calls efficiently, maintain accurate documentation, and adhere to follow-up schedules.
• Problem-solving skills to manage objections, complaints, and challenging conversations with composure.
• Eagerness to learn scripts, procedural steps, and product/service specifics and consistently apply them.
• Availability to work onsite full-time in Lucknow while collaborating respectfully with coworkers.
• Previous experience in customer service, telecalling, or related roles is beneficial but not mandatory.
• Minimum education requirement is completion of secondary school; higher qualifications are advantageous.