Business Onboarding Specialist

About Octopus Electroverse

Octopus Electroverse is revolutionizing electric vehicle (EV) charging by developing a vast, smart virtual charging platform. Within just four years, it has grown into one of the largest global eMobility players, connecting over one million EV chargers and serving customers across web, iOS, Android, CarPlay, Android Auto, Automotive OS, and more. The company is focused on international expansion and collaboration with automotive and tech partners to build innovative, integrated charging solutions that simplify public EV charging.

Role Overview

The Business Onboarding Specialist will be a critical part of the Electroverse for Business team, responsible for managing and facilitating the seamless onboarding of new business customers. This role involves guiding clients through a compliant and smooth transition to sustainable electric vehicle energy services, and delivering excellent customer support throughout the process.

Key Responsibilities

• Oversee and execute the complete onboarding journey for business clients joining the Electroverse platform, ensuring a smooth and positive experience.
• Provide timely and helpful first-line support to new and current business customers addressing operational inquiries effectively.
• Perform administrative duties including vetting business sign-ups and conducting essential Know Your Business (KYB) compliance checks.
• Keep detailed and accurate records of client data and onboarding progress within CRM tools, assisting with routine client reporting.
• Relay customer feedback and frequently encountered operational challenges to product and technology teams to enhance platform tools and workflows.

Required Skills and Attributes

• Strong customer focus with passion for delivering outstanding client experiences supporting sustainability and EV adoption.
• Excellent verbal and written communication abilities to convey process explanations clearly and professionally engage with stakeholders.
• Exceptional organizational skills with capability to juggle multiple administrative tasks and customer priorities in a fast-moving environment.
• High attention to detail ensuring thorough and accurate completion of compliance procedures.
• Adaptability and proactive problem-solving mindset to thrive in a dynamic, evolving work setting.
• Prior experience in customer service, administration, or operational support roles is advantageous.

Additional Information

Salary details are flexible and discussed individually during the recruitment process to best match experience and fit. Octopus Energy fosters a unique, autonomous work culture recognized as one of the UK's top employers with notable accolades for leadership and workplace environment. The recruitment process typically lasts up to four weeks, with accommodations available for interviews to ensure comfort and inclusivity. The company is committed to diversity, equal opportunity employment, and operates with a fair, inclusive hiring approach, sometimes leveraging AI tools to support recruitment decisions while retaining human oversight.

For any questions regarding the process or data usage, candidates can contact the talent team directly. Octopus Energy values applicants from all backgrounds and encourages anyone interested to apply, emphasizing qualities of honesty and empathy in its workforce.