Job description

About the Company

Join an acclaimed hotel affiliated with the Accor group, encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations globally. The company fosters numerous growth opportunities and values every individual contribution towards creating memorable experiences for guests, colleagues, and promoting responsible hospitality. Embrace the Heartist® spirit and let your passion lead the way in a fast-paced environment.

Role Overview

The AV Assistant Manager will oversee all audiovisual and related technological systems within the hotel to ensure smooth daily operations, timely maintenance, and effective collaboration across departments.

Key Responsibilities

Manage all hotel television systems, including setup, configuration, troubleshooting, preventative maintenance, upgrades, and replacements while overseeing related inventory and storage controls.
Oversee electronic door lock systems involving installation, programming, configuration, troubleshooting, maintenance, and inventory management of spare parts.
Supervise CCTV systems, including camera installation, configuration, monitoring, support, maintenance, and inventory management.
Handle sound systems and meeting room technologies such as AV equipment, multimedia, projectors, displays, microphones, and conferencing tools including installation, configuration, maintenance, and inventory control.
Provide day-to-day operational support for AV, security, and guest technology services ensuring high service quality and availability.
Coordinate projects and collaborate with departments like Engineering, Rooms Division, Security, Procurement, and Finance for requirements gathering, installations, upgrades, and service enhancements.
Manage all AV inventories, spare parts, assets, and storekeeper responsibilities ensuring accurate stock records, asset tracking, and replenishment planning.
Handle vendor and third-party interactions to ensure timely maintenance, support, warranty fulfillment, and service delivery.
Ensure preventive and corrective maintenance aligns with hotel standards and manufacturer guidelines.

Required Skills and Qualifications

Expertise in AV and multimedia system administration
Experience with TV and IPTV systems
Knowledge of electronic door lock technologies
Proficiency in CCTV and surveillance systems
Competency in inventory and asset management
Vendor and contractor coordination skills
Strong problem-solving and troubleshooting abilities
Excellent communication and coordination aptitude
Customer service focus
Project coordination and proper documentation skills

Additional Information

The role ensures comprehensive management, support, installation, configuration, and control of AV and related technologies at Sofitel Madina, facilitating uninterrupted hotel functions, efficient inventory administration, and seamless vendor partnerships. The company is dedicated to fostering diversity and inclusion in recruitment and promotion.

Diversity & Inclusion

We are committed to attracting, hiring, and elevating talent from diverse backgrounds to build an inclusive workforce.