Associate

Job Overview

This role involves handling customer queries, requests, and complaints by coordinating with relevant internal teams and stakeholders to provide timely resolutions. The Associate will primarily communicate with customers via email and occasionally over the phone to ensure customer satisfaction.

Key Responsibilities

• Manage email-based communication with customers, and engage over phone calls as needed to explain resolutions clearly.
• Collaborate with partners, internal departments, and other stakeholders to resolve customer queries effectively.
• Prepare and share daily Management Information System (MIS) reports.
• Analyze recurring queries and suggest improvements or changes to existing processes.

Qualification & Eligibility

Any graduate is eligible to apply for this position.