Assistant Manager Guest Relations

Job Summary

The Assistant Manager Guest Relations acts as the property Manager on Duty, supervising all aspects of property operations to ensure exceptional hospitality standards. This role includes resolving guest-related concerns, managing lobby inquiries, and overseeing guest relations tracking to uphold service quality.

Candidate Profile

Applicants should have either a high school diploma or GED along with two years of relevant experience in guest services, front desk, or a related field; or hold a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or similar disciplines without the requirement for prior work experience.

Core Responsibilities

• Lead and motivate guest services teams, demonstrating integrity, effective communication, and sound business judgment.
• Build mutual trust and cooperation among team members, serving as a role model by exemplifying appropriate conduct.
• Supervise daily employee activities and overall operations, capable of performing staff roles during absences.
• Recognize team achievements publicly and encourage open collaboration within the workforce.
• Set, prioritize, and organize goals to meet departmental objectives efficiently.
• Address and resolve guest complaints, disputes, and employee grievances promptly and effectively.
• Cultivate strong interdepartmental relationships to support property objectives and swiftly handle operational challenges.
• Ensure continuous, transparent communication with employees to align on business goals, acknowledge performance, and drive results.
• Assist with financial oversight including understanding budgets, payroll, and operating statements.
• Deliver superior customer service by coaching staff, responding rapidly to guest needs, and fostering a hospitality-driven environment.
• Implement service improvement plans and empower employees to consistently exceed guest expectations.
• Administer employee performance evaluations, training, and disciplinary procedures according to company standards.
• Maintain high presence during busy periods and ensure safety by executing established emergency protocols.

Additional Information

• Job Number: 26060164
• Job Category: Rooms & Guest Services Operations
• Location: 1 Village Pakhal, Faridabad, Haryana, India, 121001
• Schedule: Full Time
• Position Type: Management

Equal Opportunity Statement

Our organization is committed to an inclusive workplace that welcomes individuals from all backgrounds. We do not discriminate on any legally protected grounds and value the diverse experiences and culture our associates bring.