Assistant Manager - Estate Operations

About the Role

The Assistant Manager - Estate Operations is responsible for overseeing the daily functioning and maintenance of estates across multiple locations. This role supports event planning and execution at estates to ensure top-quality service delivery and excellent customer experiences.

Primary Responsibilities

• Manage reception services smoothly while assisting with housekeeping, food and beverage services and maintaining the estate's cleanliness and visual appeal.
• Coordinate routine maintenance and ensure that all estate facilities are properly cared for and operational.
• Support vendor relations by helping to oversee service contracts, monitoring vendor performance, and resolving minor vendor issues to secure timely deliverables.
• Assist in organizing on-site events by managing logistics, collaborating with vendors, and arranging event requirements including accommodation, catering, and transportation.
• Help enforce compliance with safety protocols and operational standards to ensure estate security and regulatory adherence.
• Maintain detailed records of estate operations such as requisitions, maintenance logs, and vendor communications; assist in compiling reports on performance metrics.
• Respond to inquiries by estate visitors and residents, aiming to provide outstanding customer service and support.

Stakeholder Engagement

• Internal coordination with General Corporate Property Office, Business Unit and Site Admin Heads, Security Heads, and Admin Teams.
• External interaction with service partners and event management companies.

Qualifications and Experience

Applicants should hold a bachelor's degree in Business Management, Hotel Management, or a closely related field. Candidates must have at least 5 years of relevant work experience, including a minimum of 2 years in a supervisory or team management role within a medium to large organization.

Technical Skills

• Proficiency in data analytics and reporting tools related to administrative services.
• Experience in managing hard and soft services, including housekeeping and facilities.
• Competent in vendor and partner management, alongside project management capabilities.
• Skilled in strategy planning, governance, and use of technology for operational excellence.
• Familiarity with travel and accommodation management.