Area Service Manager

About the company

Ather Energy was founded in 2013 by Tarun Mehta and Swapnil Jain, two engineering graduates who set out to challenge the traditional internal combustion engine and replace it with electric mobility. The company built India’s first smart, connected electric scooters in the Ather 450 line, combining strong product design with engineering across both hardware and software.

Role overview

This position is for an Area Vehicle Service Manager based in Pune and reporting to the Regional Service Head, within the Service Delivery team. The Dash team’s focus is to help doorstep service teams achieve their KPIs while maintaining a strong customer experience at service centers. The role is centered on service quality oversight, complaint resolution, technical support, and helping establish vehicle service infrastructure in launch markets so after-sales operations run smoothly.

Key responsibilities

• Track and improve service quality in line with Ather’s standards by applying approved best practices and service SOPs.
• Handle customer complaints, drive closure of issues, and take corrective steps to keep satisfaction levels high.
• Support service teams across locations with technical guidance, including PDI support and warranty management.
• Plan and run service marketing initiatives in the assigned city to increase engagement.
• Assist the Service Strategy team in creating service SOP documentation and detailed service manuals.
• Help set up new vehicle service operations in all designated launch markets.
• Carry out training needs analysis to strengthen capability across Service Centre and Fleet teams.
• Watch operating expenses closely and improve tools, equipment, and processes to support cost efficiency and scale.

Experience and qualifications

The ideal candidate should be a graduate in engineering and bring 6 to 10 years of experience managing dealer manpower for service delivery operations.

Required competencies

• Strong diagnostic capability across both mechanical and electrical systems.
• Proven ability to run and lead end-to-end service delivery operations.
• Advanced crisis-handling skills to maintain continuity in service environments.
• Strong understanding of how to scale operations and improve value delivery.

Preferred competencies

• Working knowledge of EV technology and its components.
• Ability to refine tools, equipment, and SOPs to reduce costs.
• Awareness of service marketing and customer experience practices.
• Skill in writing technical service manuals and operational SOPs.

About Ather

Ather is building smart electric scooters and expanding its mobility ecosystem with new products and a growing charging network. The company is also reimagining the full ownership experience while scaling in India and preparing for future global launches.

Culture and inclusion

Ather describes itself as an equal opportunity employer that values diversity, inclusion, and equitable workplaces. The team is made up of people with different identities, backgrounds, and perspectives, united by a shared goal of shaping the company’s journey.