Advisor

Role overview

The Ministry of Justice in Wellington is hiring for an Advisor within the Operations Support team of National Service Delivery. There are two openings: one permanent position and one 12-month fixed-term role.

About the team

National Service Delivery supports court users across Aotearoa/New Zealand by delivering a range of justice-related services that help keep the court system running smoothly.

• Managing legal aid for people who cannot afford a lawyer
• Collecting court-ordered fines, reparation payments, and legal aid debt
• Supporting transcription work in courts
• Providing support for the judicial library
• Creating training and guidance material for court and Ministry staff
• Operating a central customer call service and high-volume application processing function

What the role involves

In this position, you will provide prompt, accurate, detailed, and practical advice to business unit managers and frontline teams. The work includes shaping operational policies and guidelines, contributing to initiatives, resolving issues, and supporting continuous improvement across NSD.

You will also help prepare and sometimes lead service improvement work. Another important part of the role is supporting the release of information to Ministers and Parliament, along with handling requests from justice stakeholders, court participants, and members of the public.

This includes receiving, managing, processing, and drafting responses to information requests, Ministerial correspondence, and Written Parliamentary Questions. You will work with teams across the Ministry to make sure responses are legally compliant, consistent with publicly available information, and delivered within required deadlines.

What success looks like

The role suits someone who communicates clearly, understands how government operates, has a strong sense of risk, solves problems well, shows resilience, and works effectively in a varied and fast-moving team environment.

Skills and experience

• Strong business and stakeholder communication
• High-quality written communication
• Excellent accuracy and attention to detail
• Strong customer service orientation
• Good time management and prioritisation
• Ability to stay effective under pressure
• Experience contributing to or managing projects
• Relationship-building and collaborative working skills
• Understanding of service design and service improvement in complex environments
• Ability to adapt in a changing operational setting

About the Ministry

Te Tāhū o te Ture - the Ministry of Justice is focused on strengthening public trust in the law of Aotearoa New Zealand. The organisation values diversity and welcomes people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions.

Benefits

• Flexible working hours where possible
• Access to an online professional development portal
• Access to inclusive and proactive networks
• Opportunity to build a broad range of skills and career experience

Salary

The salary range for this role is $74,634 to $95,591, depending on your skills and experience.

Application information

Applications close on Sunday 19 July. Applications may be reviewed as they are received, and shortlisted candidates may be invited to interview before the closing date. Questions can be directed to recruitment@justice.govt.nz.

Additional information

One role is permanent and one role is a 12-month fixed-term opportunity.

The job is based in Wellington, New Zealand, and is an onsite full-time role.