Account Manager

About UPDOT®

UPDOT is a Bengaluru-based digital transformation firm specializing in building brand identities, formulating digital strategies, and assisting businesses in expanding their digital presence to boost brand visibility, sales, and appeal. With extensive experience in Bangalore, Dubai, and other international markets, the company is dedicated to designing individualized digital journeys for each client.

Role Overview

This full-time, on-site Account Manager role is centered on acting as the chief liaison for assigned clients, managing project execution, and discovering avenues for strategic account expansion. The position entails cultivating enduring client relationships, working closely with internal teams to fulfill client requirements, delivering proposals, negotiating agreements, and monitoring account metrics such as engagement, retention, and satisfaction.

Key Responsibilities

• Act as the main contact person for designated clients, building trust and long-lasting partnerships.
• Supervise project delivery to ensure it aligns with client goals and objectives.
• Collaborate proactively with internal teams to meet client needs.
• Spot opportunities to widen service offerings within current accounts.
• Develop and present proposals; negotiate contracts for supplemental products or services.
• Monitor account performance by tracking key indicators including engagement, retention, and client satisfaction.
• Quickly address any concerns or risks to uphold a superior client experience.
• Keep thorough records of client interactions, agreements, meeting minutes, and overall account activity.
• Maintain documentation of project progress and client feedback within the company’s systems.
• Prepare regular reports detailing account status, performance metrics, and significant updates for internal stakeholders.