Account Manager

Role overview

Royal York Property Management is looking for an experienced Account Manager to oversee the experience of property owners and tenants across active management files. The position calls for someone who can keep work progressing, keep clients updated, handle urgent matters quickly, and stay highly organized in a fast-moving, high-volume setting.

You will be accountable for communication, consistent follow-up, documentation, issue resolution, and ensuring important tasks do not get missed. This is a relationship-and-process role, not a standard customer support position. The right candidate will take ownership of client outcomes, manage several files at the same time, and communicate professionally with owners, tenants, internal teams, and outside service providers.

How to apply

• Submit your resume.
• If your experience matches the role, you will receive a short pre-recorded video interview link after you apply.

What you'll be doing

• Serve as the primary contact for property owners and tenants during the management process.
• Juggle several active client and property files at once while keeping work organized and moving forward.
• Share proactive status updates so owners understand what is completed, what is still pending, and what comes next.
• Respond to urgent matters with professionalism, speed, and clear communication.
• Coordinate next actions across owners, tenants, internal teams, vendors, and property management operations.
• Gather, review, and monitor required documents in line with company procedures.
• Keep CRM records accurate and complete, including notes, tasks, follow-ups, updates, and file movement.
• Spot stalled files, missed follow-ups, client concerns, and service problems before they grow into larger issues.
• Escalate concerns early when appropriate and use good judgment to protect client satisfaction.
• Contribute to a structured, process-led client experience from beginning to end.

Requirements

• At least 3–5+ years of experience in Account Management, Client Success, Client Services, Relationship Management, Property Management, or a similar client-facing ownership role.
• Demonstrated ability to manage multiple clients, accounts, properties, or files simultaneously.
• Strong communication skills and confidence when dealing with owner, tenant, or client concerns.
• Strong process discipline and comfort working within a structured CRM-based workflow.
• Solid follow-through, task management, and accurate documentation habits.
• Ability to remain composed under pressure and prioritize quickly in a high-volume environment.
• Professional judgment in handling complaints, escalations, deadlines, and sensitive client matters.

Nice-to-have experience

• Background in property management, leasing, real estate operations, or housing-related work.
• Experience supporting both clients and end users, such as owners and tenants, customers and vendors, or clients and service providers.
• Exposure to high-volume, SLA-driven, operations-heavy, or service-based environments.
• Comfort using AI or productivity tools to improve documentation, reporting, summaries, and internal efficiency.

Remote work and equipment requirements

• Dual monitors.
• A computer with at least 16 GB RAM.
• Reliable internet with speeds of 100+ Mbps.
• Webcam.
• Noise-cancelling headset.

Location requirement

This is a remote role, but applicants must live in the same country, city, or region where the role is advertised. The selected candidate may need to attend a local office, meeting, training session, or company event if requested.

Applicants should only apply if they are based in the location mentioned in the posting. Remote does not mean worldwide eligibility.