Avi Kumar

About

Customer support professional with 2+ years of international experience in live chat, email, and technical support. Skilled in issue investigation, escalation management, and delivering high customer satisfaction in remote support environments.

Experience

• Senior Customer Support Representative
  FIS - Go2Bank US (Teleperformance Global Limited)
  Oct 2024 – May 2025
• Technical Customer Support Associate
  FIS - Vodafone UK (Teleperformance Global Limited)
  Oct 2023 – Oct 2024
• Demonstration Specialist
  Bose (Ample Technologies)
  May 2022 – Jun 2023
• Industrial Trainee
  Hotel Kanha Shyam
  Aug 2021 – Jan 2022

Education

• B.Sc. in Hospitality and Hotel Administration
  Institute of Hotel Management, Hyderabad
  Hospitality and Hotel Administration

Skills

• Time Management
• Customer Support
• Problem Solving
• Multitasking
• Zoho CRM
• Typing
• Google Workspace
• Salesforce
• Technical Support
• English Communication
• Customer Service
• Microsoft Office
• Customer Communication
• Documentation
• Remote Collaboration
• Complaint Resolution
• Process Adherence
• Escalation Management
• Ticket Management
• Email Support
• Live Chat Support
• Halo
• First call resolution
• Issue investigation
• Citrix Workspace

🗣️ Languages

• English · Native
• Hindi · Native