Workplace Experience Officer

About ACOR Consultants

ACOR is a nationwide employee-owned engineering consultancy that provides specialist services across various sectors, handling both major multi-disciplinary projects and niche assignments. The company is dedicated to client success and prides itself on an inclusive, high-performing culture defined by excellence, passion, care, integrity, collaboration, and courage.

Position Overview

We are seeking an individual who enjoys crafting memorable experiences and has a background in hospitality, guest services, concierge, premium customer service, workplace experience, events, or a similar people-centered field. This role offers a full-time, office-based position Monday to Friday, eliminating evening, weekend, or shift work commonly seen in hospitality careers.

The Workplace Experience Officer will act as the welcoming face of the Canberra office, fostering a professional and lively atmosphere where employees and clients can thrive. Close collaboration with the local Area Leader will be necessary to effectively manage office operations, employee engagement, workplace hospitality, and facility coordination while supporting a positive workplace culture.

Key Responsibilities

• Deliver an outstanding experience for employees, clients, and visitors from their arrival onwards.
• Oversee daily office operations, appearance, and hospitality services.
• Assist Area Leaders with communications, engagement efforts, and local projects.
• Organize employee events, celebrations, and workplace engagement activities.
• Manage onboarding and offboarding processes to ensure positive experiences.
• Establish strong rapport with staff and serve as a reliable office contact.
• Coordinate management of facilities, suppliers, and landlord relationships.
• Ensure workplace health, safety protocols, and office standards are maintained.
• Drive business improvements and support initiatives for local changes.

Candidate Profile

Success in this role requires a genuine passion for supporting people and an ability to create welcoming, organized, and engaging environments. Experience within hospitality, hotels, concierge, customer service, premium retail, events, workplace experience, facilities, or office management will be advantageous.

• Exceptional customer service and communication abilities.
• Proactive, positive mindset with excellent organizational skills.
• Strong skills in building and maintaining relationships.
• Capability to professionally manage varied priorities.
• Commitment to crafting exceptional experiences for employees and clients alike.

Why Join ACOR?

• Standard weekday office hours without after-hours or shift work.
• Opportunity to be a central figure within your local office and develop meaningful colleague connections.
• A dynamic role combining hospitality, people management, event planning, and workplace operations.
• Access to a supportive national Workplace Experience team.
• Work for a fully employee-owned company offering authentic career development paths.

Additional Information

ACOR is dedicated to sustainable growth, nurturing its workforce, and enhancing career growth opportunities. The company values and promotes diversity, equity, and inclusion, fostering a respectful and safe workplace culture.

Applications from Aboriginal and Torres Strait Islander individuals, as well as candidates from diverse backgrounds that enrich perspectives and experiences, are encouraged.

Please note that ACOR does not accept unsolicited resumes from recruitment agencies.