Trade Account Manager Support

About the business

Riviera Hardware Holdings Ltd is the biggest group in the Mitre 10 network and is proudly owned and operated in New Zealand. Starting with a single Warkworth store in 2009, the group has expanded to include Mitre 10 MEGA locations in Albany, New Lynn, Whangaparaoa, and Silverdale, as well as Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing Plant.

Mitre 10 has been helping New Zealanders get things done since 1974, combining the strength of a national brand with the approachability of a local business. Mitre 10 MEGA Warkworth is where the group began.

About the store

Located in the Kowhai Coast, the Warkworth store serves a fast-growing area north of Auckland and works closely with builders, contractors, and trade customers involved in residential and renovation work.

Since opening in 2011, the team has been known for dependability, collaboration, and strong customer relationships. The store is also active in the community through schools, clubs, and events, and was a finalist for Mitre 10 Store of the Year in 2023/2024.

This is a team-first workplace where people step in, take responsibility, and take pride in delivering quality outcomes.

Role overview

This is a permanent, full-time, office-based position supporting the Trade Account Manager, who spends most of their time out in the field. The role is centered on execution, accuracy, and follow-through, ensuring customer orders are handled properly, products are sourced, and deliveries go out on time.

You will keep the back-end of the trade operation moving. While the Account Manager builds relationships and grows business, you will manage the detail, meet commitments, and make sure customers receive what they need without problems.

This is not a field sales position. It is a fast-moving internal support role that calls for strong organisation, excellent attention to detail, and the ability to manage several priorities at once.

Key duties

• Oversee the full processing journey for trade customer orders.
• Prepare precise quotes and turn them into confirmed orders.
• Make sure orders are entered correctly, monitored, and completed on schedule.
• Source building materials and coordinate supply, including items that are not standard.
• Work with suppliers, customers, and internal teams to quickly sort out issues.
• Organise deliveries and ensure agreed timelines are achieved.
• Maintain accurate, current records for systems, pricing, and customer details.
• Assist the Account Manager by managing the detail and ensuring customer commitments are delivered.

About you

You are someone who likes structure, pays attention to detail, and aims to get things right the first time. You take responsibility for your work, see tasks through to completion, and keep things from slipping through the cracks.

To succeed in this role, you will bring experience in trade, building supplies, customer service, or sales support. You should be comfortable handling orders, quotes, and administrative processes, and be able to manage competing priorities effectively.

A practical, problem-solving mindset is important, along with clear communication and a dependable, organised approach. You do not need to be on site, but you should understand how trade customers operate and what matters most to them in terms of timing, delivery, and getting the job done properly.

What you will gain

• The chance to support a busy and expanding trade portfolio.
• Exposure to real customer accounts and projects in the local market.
• Support from an experienced trade team.
• A role where your work has a direct impact on customer outcomes and team success.

Benefits and rewards

• Access to a generous staff purchase scheme at selected Mitre 10 stores, where eligibility applies.
• Discounted food and drinks at the in-store Columbus Café, subject to eligibility.
• Access to savings on shopping, travel, dining, and more through the perks app.
• Ongoing learning and development via the eLearning platform.
• Opportunities to build capability across multiple departments.
• Potential for internal transfers within the store and the wider Riviera group.
• Exposure to trade, retail, and specialist product areas.
• Monthly recognition linked to company values, with rewards.
• Long-service recognition and rewards.
• Annual performance awards.

Next steps

If you enjoy staying organised, solving problems, and keeping operations running smoothly, this could be a great fit. Submit your application to join the team at Mitre 10 MEGA Warkworth.