Toll Operator - Airport Parking at Cochin International Airport

Job Overview

We are seeking a diligent Toll Operator to oversee vehicle entry and exit at the airport parking facility at Cochin International Airport. This role involves managing parking fee collection, ticket issuance, transaction record maintenance, and ensuring seamless flow of traffic while delivering exceptional customer service.

Key Duties

• Collect parking fees from vehicles entering and leaving the parking area.
• Accurately issue parking tickets and receipts.
• Process payments via cash, UPI, card, and other digital methods.
• Keep precise records of every transaction.
• Facilitate the smooth movement of vehicles through toll lanes.
• Verify tickets and address basic customer inquiries.
• Reconcile cash collections and prepare shift-end reports.
• Report any malfunctions in equipment or operational difficulties to supervisors promptly.
• Strictly follow organizational policies, safety norms, and operational guidelines.
• Maintain professionalism and a customer-friendly demeanor consistently.

Requirements

• Minimum educational qualification: Higher Secondary (Plus Two) or equivalent.
• Basic proficiency in computers.
• Competence in managing cash and digital payment transactions.
• Good communication skills in Malayalam; basic English communication preferred.
• No prior work experience required; freshers are welcome.

Preferred Attributes

• Strong customer service focus.
• High attention to detail and accuracy.
• Capability to work rotational shifts, including weekends and holidays.
• Basic numerical aptitude and record-keeping ability.
• Resilience and capability to work efficiently under pressure during peak times.

Working Conditions

• Duty in rotational shifts covering weekends and holidays.
• Work environment includes outdoor and booth-based settings.
• Roles require standing or sitting for long durations as needed.

Compensation and Benefits

• Fixed monthly salary of ₹14,000.
• Provident Fund and Employee State Insurance benefits.
• Uniform provided by the employer.
• Training sessions included.
• Opportunities for career advancement within the organization.