Telecalling Executive

Job Overview

Anand Agencies is seeking a Telecalling Executive to manage customer interactions effectively and contribute to high customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries via phone, chat, and email.
• Accurately convey information regarding company products and services.
• Address and resolve customer concerns to maintain high satisfaction standards.
• Keep detailed records of customer communications and necessary follow-ups.
• Refer complex issues to appropriate departments when necessary.
• Consistently achieve daily performance and quality goals.
• Foster positive client relationships through courteous and professional communication.