Systems Support Analyst

About Woolworths Group

Woolworths Group brings together more than 200,000 people across Australia and New Zealand, united by a shared purpose: creating better experiences together for a better tomorrow. The organisation is focused on new ideas, bold commitments, and better ways to meet the food and everyday needs of over 24 million customers each week.

The company promotes a workplace built on care, inclusion, flexibility, and career growth, with opportunities to make a meaningful impact across a large and diverse business.

Role overview

Woolworths New Zealand is seeking a Systems & Support Analyst to join the Core IT team in Aotearoa and report to the End User Compute Team Leader. The Tech team supports infrastructure, hardware, software, and applications for support offices, distribution centres, and some in-store technology.

Key duties

• Deliver dependable technical support to customers in a professional, prompt, and effective way across desktop hardware, software applications, mobile devices, and other technology solutions.
• Carry out first-line onsite investigation for network infrastructure issues and route matters to vendors or support teams without delay.
• Help maintain and follow IT policies, standards, and local system initiatives across the organisation’s platforms.
• Assist with technical setup and support for new stores, distribution centres, and support offices across New Zealand.
• Provide both in-person and remote assistance, building strong customer understanding so technical advice is tailored to business needs.

What you should bring

The ideal candidate is positive, approachable, willing to learn, and comfortable delivering Level 1 to Level 3 support. This role suits someone who enjoys working with others and is keen to keep building their technical capability.

Required experience and technical knowledge

• Good working knowledge of Google Suite.
• Hands-on experience with Active Directory.
• Practical experience in Microsoft Windows domain environments.
• Exposure to Microsoft Azure, scripting, or development is a strong advantage, though not essential.

Work environment and benefits

• Flexible hybrid working that blends time in a support office or hub with work from home.
• A meaningful role that directly supports internal teams and the communities they serve.
• Access to a large global business with broad career pathways and cross-discipline opportunities.
• Wellbeing support, including 24/7 access to the Sonder app.
• A competitive leave policy designed to give you more time for what matters.
• Team discounts across Woolworths Group brands and a rewards program that recognises purpose-driven work.

Diversity and inclusion

Woolworths Group is committed to diversity, equity, inclusion, and belonging. The company values different backgrounds and experiences, and works to provide a workplace where people can be themselves, do their best work, and grow to their full potential. Candidates are encouraged to apply, and support with hiring adjustments can be provided if needed.