Stock and Back Office Executive

Role Overview

The Stock and Back Office Executive will be responsible for ensuring that merchandise is efficiently stocked onto shelves and that the sales floor is maintained in an orderly, safe, and welcoming manner.

Key Responsibilities

• Replenish and organize merchandise systematically to enhance the shopping environment.
• Carry out a variety of service operations tasks by applying established procedures and decisions to ensure smooth day-to-day operations.
• Assist team members with routine inventory activities following standard guidelines.
• Train and guide colleagues in handling non-routine transactions, restocking shelves, managing inventory levels, and presenting products effectively.
• Handle a range of customer service duties including managing complex customer inquiries and unique cases.
• Arrange and coordinate work schedules to ensure completion of tasks; assign short-term duties to team members as required.
• Perform operational functions by adapting settings and parameters to meet performance criteria consistently.
• Adhere strictly to mandated safety procedures, including the use of personal protective equipment, to protect both the environment and personnel.
• Effectively prioritize tasks to achieve quality and timely execution, leveraging performance management tools to improve individual output.

Qualifications and Skills

• Post-Secondary Non-Tertiary Education qualification is required.
• Practical experience with straightforward operational procedures and systems is essential.
• Some prior exposure to managerial tasks is desirable but limited.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Good communication skills and a customer-focused approach.
• Familiarity with inventory management and store operational processes.
• Competence in training and mentoring colleagues.
• Meticulous attention to detail and commitment to safety guidelines.