Shift Leader

About the Role

One Stop, a Tesco subsidiary, is seeking a Shift Leader to work in a dynamic retail setting where each day presents new challenges. The Shift Leader takes charge of store activities during their shift, managing a team to maintain a clean, well-stocked store that consistently exceeds customer expectations.

Customer satisfaction is paramount, so continuous improvement of service through coaching and feedback is essential. This role involves deep knowledge of store performance and hands-on leadership to implement practical improvements, while ensuring a safe environment for both staff and shoppers.

Key Responsibilities

• Lead the team to provide the simplest and most efficient shopping experience in the community.
• Open and close the store, cover duties, and make decisions prioritizing customers, colleagues, and safety.
• Act as the primary contact for colleagues on all operational matters in the Store Manager's absence.
• Help organize seasonal, community, and charity events to create an inclusive store atmosphere.
• Ensure the store is always clean, orderly, and visually appealing.
• Prioritize replenishing products that matter most to customers.
• Maintain accurate point of sale and shelf edge labeling to uphold quality standards.
• Address and prevent overcharging incidents promptly.
• Manage in-store queues proactively to enhance the shopping experience.
• Coordinate colleague schedules and break times in line with trading patterns.
• Maintain thorough knowledge of store operations and guide teams in executing improvements.
• Ensure adherence to health and safety policies.
• Communicate effectively with the entire team to keep everyone informed.
• Identify operational simplifications and share suggestions with the Store Manager.
• Keep customer needs central in all actions, resolving queries with a positive attitude.
• Tailor service to individual customer requirements.
• Recognize and celebrate excellent service by colleagues.
• Identify obstacles to excellent service and work to eliminate them.
• Resolve staff queries or escalate issues appropriately during Store Manager absence.
• Manage adequate staffing, including covering short-notice absences and sickness.
• Hold a Keyholder role, responding to alarm call outs to maintain store security.
• Monitor internal communications to ensure prompt action and communication within the team.
• Balance focus between customer service and stock replenishment.
• Support the Store Manager in managing employee absences including conducting return-to-work interviews and addressing absence triggers per company policy.
• Build strong working relationships with the Area Manager and People Partner, using their guidance and coaching as needed.
• If the store includes a Post Office Local, oversee day-to-day post office operations and successfully complete required financial and criminal background checks.

Required Skills and Traits

• Strong communication abilities
• Customer-focused mindset
• Effective problem-solving skills
• Team collaboration
• Keen attention to detail
• Adaptable and flexible
• Relevant technical proficiency
• Effective time management

Benefits and Company Culture

One Stop is dedicated to simplifying daily life for customers by providing quality products at great prices within friendly, local stores. As part of the Tesco Group, it uniquely combines resources of a large organisation with the local feel of a neighbourhood shop. The environment is welcoming, inclusive, and supportive for both customers and colleagues.

Flexible working arrangements are offered to accommodate different life circumstances, such as caring responsibilities, retirement plans, or parenthood.

One Stop values its employees, offering a variety of benefits tailored specifically for their staff, distinct from Tesco.

Community involvement is central, with significant fundraising for charities and programs that reduce food waste and aid those in need. Colleagues are encouraged to engage in charitable activities and events.

Diversity and inclusion are core values; the workplace is accessible, respectful, and supportive for all backgrounds. There are several colleague networks promoting a safe space for diverse communities.

Additional Information

The employer reserves the right to close the vacancy early if a suitable candidate is found. Candidates are encouraged to apply promptly.

For stores with Post Office operations, successful employment depends on passing specific financial and criminal background checks.