Service Engineer - Ahmedabad

Job Overview

We are seeking a dedicated Service Engineer passionate about providing technical support for innovative healthcare products. Join B. Braun Group in India and contribute to maintaining robust production processes that deliver high-quality medical devices.

Key Responsibilities

• Troubleshoot and identify root causes to resolve system malfunctions, manage spare parts procurement and replacements.
• Manage service complaints by owning customer issues and ensuring their timely resolution.
• Provide pre-sales support and handle the installation of medical equipment.
• Drive service revenue by achieving sales targets through contracts, consumables, and spare parts.
• Handle accounts receivable collection, minimize turnaround time for service calls, perform scheduled preventive maintenance, and document all activities accordingly.
• Adhere to maintenance schedules for equipment care and upkeep.
• Follow standard operating procedures for logging, attending and closing service calls promptly.
• Escalate unresolved issues to appropriate internal teams effectively.

Skills and Attributes

• Demonstrate trust, accountability, respect for diversity and strong performance commitment.
• Proactive in learning to stay competitive and effective in role.
• Logical planning and capability with numerical analysis.
• Innovative mindset to drive ideas and implement change while considering diverse viewpoints.
• Strong customer focus with the ability to positively influence clinical leadership.
• Excellent communication, listening skills, and empathy toward stakeholders.
• Efficient stakeholder management and result-oriented approach with integrity and fairness.

Qualifications and Experience

• Graduate or diploma holder in Biomedical, Electronics, Electrical, Instrumentation, or Industrial Electronics.
• Graduates from other disciplines with relevant technical experience are also encouraged to apply.
• Preferably 1 to 3+ years of customer service experience in the medical device or equipment industry.

About B. Braun Group

B. Braun is a global leader in medical technology based in Germany, with a significant presence in India since 1984. We offer over 5,000 products and 120,000 articles in fields such as anaesthetics, intensive care, cardiology, blood treatment, and surgery. Our values include innovation, efficiency, sustainability, trust, accountability, and diversity, fostering a culture of growth and high performance. Recognized as one of the 'Dream Companies to Work For' and a 'Great Place to Work,' we invite talented individuals to join our mission to improve global health.

Employee Benefits

• Attractive sales incentives to reward your achievements.
• Medical insurance and life coverage.
• Recognition programs to celebrate your contributions.
• Skill development and learning initiatives for career advancement.
• Opportunities for global exposure and experience.
• Paternity leave and birthday leave for special occasions.
• Support for mental wellness through counselling and mindfulness programs.

Hiring Process

After submitting your application, our Talent Acquisition team will review it thoroughly. Selected candidates will undergo multiple interviews including phone, video, and in-person interactions. Throughout, we provide regular updates and feedback. Successful candidates will be welcomed through a smooth onboarding experience to join our exceptional team.

Diversity and Inclusion

We value diverse perspectives, experiences, and backgrounds. By promoting an inclusive and respectful workplace, all employees are encouraged to be their authentic selves and thrive within our culture.