Service Desk Support Specialist

About BALFIN Group

Balkan Finance Investment Group, known as BALFIN Group, stands as a leading and influential investment conglomerate in the Western Balkans. Operating across Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, and the USA, BALFIN Group employs around 5,000 personnel. Its diverse business sectors include real estate, wholesale and retail, banking, asset management, media, education, and logistics. The group is committed to fostering community growth by generating economic development, creating jobs, promoting innovation, and supporting social initiatives.

Role Overview

The Service Desk Support Specialist position within the IT Department reports directly to the Implementation & Support Team Leader. This role is essential for maintaining the integrity and smooth operation of the company's IT systems and networks. Ideal candidates are technology enthusiasts who enjoy resolving technical issues in a dynamic and challenging setting.

Primary Responsibilities

• Install and set up a variety of hardware and software, including computers, printers, and scanners.
• Handle and monitor service requests via the Helpdesk system, ensuring prompt technical problem resolution.
• Assist with onboarding new users by managing accounts and enforcing security protocols.
• Contribute expertise to IT department projects to support continuous innovation.
• Evaluate and test emerging technology to keep the organization up-to-date.
• Apply strong analytical skills to diagnose and resolve technical difficulties.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Minimum of three years' experience in IT Support or a similar technical capacity.
• Proficient in multiple Desktop Operating Systems.
• Microsoft Certified Desktop Support Technician certification is advantageous.
• Comprehensive knowledge of relevant software and hardware.
• Strong problem-solving capabilities with current technical expertise.
• Excellent communication skills, both verbal and written.
• Motivated for ongoing professional development and learning.
• Excellent interpersonal abilities for effective collaboration across teams.
• Comfortable working independently or in groups under fast-paced conditions and meeting deadlines.
• Availability to work shifts and willing to travel occasionally within Tirana and nationally.

Benefits and Perks

• Competitive salary reflecting merit and performance evaluations.
• Significant opportunities for personal skill development and advancement within BALFIN Group.
• Recognition and rewards for contributions.
• Flexible scheduling options.