Service Administrator

Role overview

Albany Toyota is seeking a dependable and well-organized Service Advisor / Administrator to join its Eastland Toyota team in Gisborne. This is a steady full-time position that combines customer-facing service support with essential administrative work in the service department. The role suits someone who enjoys working in a structured environment, values accuracy, and likes keeping day-to-day operations running smoothly.

Key duties

• Handle service bookings, keep customers informed about their vehicles, and respond to phone and email enquiries in a professional and approachable way.
• Carry out accurate data entry, process invoices, maintain customer records, and complete daily administrative paperwork.
• Support workshop coordination by managing schedule updates and helping the service team stay organized and on track.
• Keep health and safety records, as well as internal database information, current and compliant.

What we are looking for

• Experience in administration, customer service, or an office-based role.
• Excellent attention to detail and the ability to notice and correct small errors.
• Confident communication skills, including a friendly and professional phone manner.
• Comfort with technology and the ability to learn new systems quickly.
• A reliable, organized, and positive team-oriented approach.
• No automotive background is needed; full training will be provided to the right applicant.

Working arrangements

This is a full-time, permanent onsite role based in Gisborne. Working hours are Monday to Friday, 7:30am to 5:15pm.

Additional information

Application closes on 06 Jul 2026. Applicants must have a valid full New Zealand driver’s licence and the legal right to work in New Zealand.

Why join the team

• Join a supportive, friendly, and collaborative workplace.
• Receive full training, ongoing support, and opportunities to build your career over time.
• Enjoy a stable permanent role with staff benefits and recognition programmes.
• Represent a respected and well-known New Zealand brand.