Senior Operations Manager

About the Role

We are seeking an experienced Senior Operations Manager to lead and develop a high-performing, cross-border team supporting Aon's Human Capital business. Based in Cork, Ireland, this key role reports directly to the Head of Operations and will play a crucial role in transforming operational delivery across Wealth, Health, and Talent divisions.

Team and Responsibilities

The Middle Office team, split between Ireland and Krakow, offers operational, technical, and governance support, consisting of:

• Digitalisation Team: Develops scalable solutions using technologies like Power Apps, dashboards, and AI including Copilot.
• Client Services Team: Provides operational and governance support to consulting groups.

As the leader, you will unify these teams to optimize processes, enhance delivery, and advance efficiency, innovation, and standardization within the function.

Key Responsibilities

• Leadership and mentoring of an international, high-achieving operations team.
• Designing and executing the Middle Office strategy aligned with business priorities.
• Collaborating with senior stakeholders to identify and centralize operational activities.
• Driving process standardization, governance improvement, and exceptional service delivery.
• Leveraging digital tools and AI to enhance efficiency and transform operations.
• Tracking performance metrics, SLAs, and reporting actionable insights.
• Leading change management initiatives and fostering continuous improvement.

What Sets This Role Apart

• The unique opportunity to build and lead a newly-formed, strategically significant function.
• High-profile position with strong backing from senior leadership.
• Direct influence on the operational effectiveness of consulting teams.
• Experience involvement with digital transformation and AI-driven innovation.

Required Skills and Experience

• Demonstrated leadership experience in operations within professional services or comparable sectors.
• Proven success managing multi-disciplinary, often cross-border teams.
• Expertise in process transformation and improving service delivery.
• Excellent communication and collaboration skills with senior stakeholders.
• Capability to lead organizational change and deploy new technologies.
• Strong data-oriented mindset with analytical strengths.
• Inclusive leadership focused on team growth and development.