Senior Manager, Digital Channels & Product Innovation

About the Role

MTN Ghana seeks a visionary Senior Manager to lead its Digital Channels & Product Innovation department. This role is pivotal in steering the creation, adoption, and commercialization of digital products, platforms, and seamless customer experiences. The position drives the company's digital transformation, cultivates innovation, enhances customer engagement, and ensures sustainable growth through a scalable, future-ready digital ecosystem.

Key Responsibilities

• Formulate and implement the digital strategy aligning with MTN’s ambitions and growth goals.
• Lead digital transformation initiatives to elevate customer experience, boost operational efficiency, and enhance business performance.
• Scan the market for emerging trends, technologies, and client needs to guide the digital roadmap.
• Oversee the full lifecycle of digital product development, commercialization, and innovation pipelines including AI, APIs, and strategic partnerships.
• Manage digital channels such as mobile apps, e-commerce, and chatbots, ensuring consistent and exceptional user experiences.
• Develop and deploy commercialization plans to drive adoption, revenue growth, and customer value.
• Utilize data analytics and customer insights to inform product developments and optimize channels.
• Build and sustain strategic partnerships with Group entities, technology vendors, fintechs, startups, and ecosystem partners.
• Ensure compliance with regulatory, security, privacy, and governance policies related to digital products and services.
• Lead and nurture a skilled team fostering innovation, accountability, collaboration, and excellence.

Educational Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business Administration, Telecommunications, or similar.
• Postgraduate degrees in Business, Technology, Digital Transformation or Innovation are advantageous.
• Certifications in Agile, Scrum, Product Management, Digital Transformation, or Project Management preferred.
• Strong understanding of digital platforms, APIs, digital architectures, and new technologies.

Professional Experience

• 8-10 years in digital products, channels, transformation, technology, telecommunications, fintech, consulting, or related sectors.
• Minimum 5 years managing cross-functional teams, programs, or digital portfolios.
• Proven success in developing, commercializing, and scaling digital solutions.
• Experience in digital transformation, customer experience, innovation projects, and strategic partnership management.
• Preferably experience within multinational, regulated environments.

Competencies and Skills

• Strategic and digital transformation expertise.
• Product lifecycle and innovation management.
• Customer journey and experience design.
• Digital ecosystem and platform oversight.
• Agile methodologies and project management.
• Data analytics driven decision making.
• Commercial acumen and stakeholder management.
• Risk, governance, and compliance knowledge.
• Leadership, coaching, and capability building.

Personal Attributes

• Customer-centric with a strong innovation focus.
• Excellent analytical, negotiation, and communication skills.
• Ability to manage complex situations and competing priorities.
• Demonstrates integrity, resilience, adaptability, and execution excellence.
• Champion of accessibility, inclusiveness, and ethical behavior.

Organizational Values

Candidates must embody MTN's core values: Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, and Act with Inclusion. They should also demonstrate vital behaviors like Complete Candor, Complete Accountability, active collaboration, and a drive to accomplish goals.

Working Conditions

This role operates in a flexible ‘Anywhere/Anytime’ work environment, emphasizing personal accountability and self-management.

Additional Information

MTN Ghana is a public listed organization functioning within a multi-regulated, digital telecommunications environment with evolving business models and emphasis on environmental, social, and governance priorities. The company supports a high-performance, purpose-driven culture that focuses on employee empowerment and innovation.

Application Instructions

Qualified applicants should mention Ref number MTN-Digital001-2026 in their application and submit their CVs by August 18, 2026. Applicants are encouraged to articulate which MTN value resonates most with them in a 250-word limit. Only shortlisted candidates will be contacted.