Sales Operations Analyst

Overview

The Sales Operations Analyst plays a crucial role in streamlining sales processes across Aramco Digital Company by ensuring data integrity, supporting sales teams analytically, and maintaining operational consistency. This position enhances sales productivity through reporting, CRM administration, process improvement, and enabling the adoption of digital sales tools.

Primary Responsibilities

• Assist in implementing and sustaining sales workflows, operational methods, and procedures.
• Identify gaps in sales processes and aid in initiatives aimed at enhancing operational efficiency.
• Maintain and update customer and sales records within CRM systems to ensure accuracy and completeness.
• Provide user support for CRM functionalities, troubleshoot minor issues, and escalate technical problems when necessary.
• Facilitate the integration and use of sales enablement platforms and digital sales processes.
• Generate and update sales reports, dashboards, and performance tracking metrics regularly.
• Analyze sales figures, pipeline status, and key performance indicators to detect trends and assist in decision-making.
• Monitor ongoing sales activities and supply routine updates to sales leadership.
• Contribute to sales forecasting by consolidating and validating relevant data.
• Organize and support sales training programs focused on CRM usage, sales tools, and procedures.
• Support pricing tool management, catalog administration, quote preparation, and order handling.
• Collaborate with finance, logistics, and customer service teams to ensure seamless sales operations.
• Maintain accurate sales documentation in compliance with internal policies and regulatory standards.
• Help gather customer feedback and insights into market trends to promote ongoing sales improvements.

Qualifications

• Possess a Bachelor’s Degree in Business Administration, Sales, Marketing, or a related discipline.
• Have 2 to 6 years of experience in sales operations, sales support, business analysis, or related fields, preferably within corporate or large enterprise settings.

Required Skills and Competencies

• Solid knowledge of sales operations and CRM platforms.
• Strong analytical abilities combined with meticulous attention to detail.
• Proficient in Microsoft Excel, Power BI, CRM software, and reporting applications.
• Understanding of sales KPIs, pipeline management, and fundamental forecasting principles.
• Excellent organizational and coordination skills.
• Effective communication skills and the ability to support diverse stakeholders.