Sales Development Representative - Singapore (Remote)

About the Role

The Sales Development Representative acts as the initial point of contact for the Shopify Plus Sales team, aiming to connect with the world's fastest-growing ecommerce merchants and enhance their shopping experiences through Shopify's advanced solutions. This remote position is for candidates residing in Singapore.

Key Responsibilities

• Identify suitable cross-border merchants within the Greater China region.
• Develop and implement innovative multi-channel outreach strategies to generate interest among merchants unfamiliar with Shopify or Shopify Plus.
• Qualify potential merchants for Shopify Plus compatibility and maintain a high-quality sales pipeline.
• Gain insights into multi-channel selling approaches of merchants in the Greater China Region, understanding key players and their needs.
• Deliver an exceptional first-contact experience to merchants, ensuring positive engagement.
• Keep continuous interaction with new and existing leads using CRM tools.
• Collaborate on account planning with sales representatives and account executives targeting key accounts.
• Support Shopify's culture and values across the growing APAC region.
• Coordinate with global peers across markets such as Japan, India, Southeast Asia, North America, and EMEA to improve processes and expand role scope.
• Work cross-functionally with marketing, channel sales/partnerships, and direct sales teams to enhance merchant engagement and lead nurturing.
• Participate in professional development and special projects to strengthen funnel impact in APAC's commercial team.

Qualifications

• Strong experience and knowledge of the Greater China Region market.
• Background in outbound sales or business development.
• Prior experience collaborating with international teams.
• Excellent verbal and written communication skills.
• Proficiency in utilizing AI-based tools for go-to-market strategies.
• Fundamental knowledge of sales methodologies such as SPICED, BANT, and challenger sale.
• Effective multitasking, prioritization, and time management abilities.
• Highly motivated, proactive, and able to quickly adapt and deliver results.
• Ability to excel in a dynamic, fast-paced environment with ambiguity.
• Strong skills in process improvement to adapt role according to business changes.
• Fluent Mandarin language skills are essential.

Desired Sales Qualities

• Innovative mindset focused on improving and scaling sales processes.
• Exceptional ability to proactively generate high-quality leads via various channels including calls, emails, social media, events, and partnerships.
• Technical expertise in structured discovery, impact quantification, mutual plan building, and maintaining CRM hygiene.
• Strong drive and resilience, able to maintain momentum despite challenges.
• High ownership and action-oriented approach without waiting for instructions.
• Ability to stay productive and adaptable amid shifting priorities and evolving products.

Work Environment

Shopify values independence and responsibility, offering autonomy combined with high standards and a fast-paced work culture. This role is suited for those who embrace growth and ownership rather than seeking comfort and predictability.

About the Company

Shopify empowers entrepreneurs worldwide to start and grow their businesses by providing a powerful ecommerce platform. Since 2006, Shopify has supported millions of merchants across 175 countries, generating over $1 trillion in sales. The company envisions a future with more choices and diverse voices.

Candidate Profile

• Strong commitment to improving commerce for all stakeholders.
• Drive for accelerated personal and professional growth.
• Ability to maintain a rapid work pace focused on weekly goals.
• Resilience and resourcefulness when facing ambiguity and change.
• Capacity for thoughtful critique and constructive opinions.
• Effective use of AI tools, dedicating time to uniquely human tasks.
• Open-mindedness to diverse perspectives to achieve results.
• Comfort with a digital-first work approach.

Additional Information

AI-enabled tools may be utilized in the hiring process, with all outcomes reviewed and verified by the recruitment team.