Sales Coordinator

About the Role

Elegance Living is searching for a dynamic and detail-oriented Sales Coordinator to efficiently support our sales and project departments by managing leads, client interactions, material dispatch, and project-related documentation. This role demands excellent multitasking abilities and strong organizational skills.

Key Responsibilities

• Manage inbound and outbound communications with clients, architects, contractors, and project teams.
• Generate new leads via calls, follow-ups, social media, referrals, and market outreach efforts.
• Keep an organized lead tracking system and ensure consistent follow-up until deals are closed.
• Understand client needs and provide pertinent product details, catalogs, videos, and technical documents.
• Arrange site visits, product demonstrations, and meetings for the sales and technical teams.
• Oversee coordination with clients regarding order confirmations, material approvals, and project timelines.
• Maintain thorough records of current and upcoming projects, including installation schedules and site readiness.
• Monitor material dispatch dates and track project progress while coordinating between marketing, project execution, installation teams, and warehouse operations.
• Assist in preparing proposals, quotations, bills of quantity (BOQs), and commercial documentation.
• Manage project handovers by completing documentation and conducting client follow-ups post-project completion.
• Keep project-wise inventory records for wood cladding, decking, flooring, aluminium joists, screws, sealers, oils, and hardware; track material receipt, issuance, and balance stock using daily usage logs and deduction formulas.
• Coordinate with warehouse to ensure timely dispatch and material delivery with up-to-date logistics information.
• Ensure all materials meet quality standards and arrive at client sites as scheduled.
• Follow up on advance, milestone, and final payments, maintaining accurate invoice and collection records.
• Support the finance team with necessary documentation and client clarifications.
• Assist with digital marketing efforts such as posting updates, sharing installation videos, and supporting marketing content coordination.
• Maintain an up-to-date database of architects, builders, contractors, and developers.
• Prepare weekly and monthly reports covering leads, quotations, project progress, and revenue follow-ups.
• Support exhibitions, sample displays, marketing kits, and client events.
• Manage daily coordination among marketing, project, warehouse, finance, and installation teams.
• Handle phone calls, emails, WhatsApp messages, and other client communications professionally and promptly.
• Address queries swiftly to ensure high customer satisfaction.
• Provide administrative and coordination support to senior management in marketing and operations tasks.

Additional Information

This role requires someone who's proactive, highly organized, and capable of managing multiple tasks to ensure smooth sales operations and project execution at Elegance Living.