Sales Coordinator

Company overview

Raffles Hotels & Resorts has a long-standing heritage dating back to 1887 and is known for landmark properties that combine history, culture, thoughtful service, and respect for local communities, heritage, and the environment.

Fairmont Hotels & Resorts is part of a global collection of 90 operating hotels and 34 additional properties in development across 30 countries, with destinations ranging from Hawaii and Canada to London and the UAE.

At Raffles & Fairmont Doha, the two luxury brands come together inside the iconic Katara Towers, offering refined hospitality, memorable guest experiences, and a strong culture of excellence for hospitality professionals.

About the role

The Sales Coordinator will support the Leisure Sales team in generating revenue for Raffles Doha and Fairmont Doha by handling administrative and operational tasks. The role involves managing client communication, preparing commercial documents, maintaining records, and helping ensure that leisure business is executed smoothly. The position works closely with internal teams and external travel partners to support service quality, client relationships, and overall leisure sales targets.

Application process

After applying, candidates will receive an email from the partner AssessFirst to create a profile and complete a questionnaire. This is a required step for the application to be considered, as it helps assess fit for the role and the luxury culture of the hotels.

Responsibilities

• Offer day-to-day administrative and coordination assistance to the Leisure Sales team.
• Draft proposals, contracts, and related sales documents accurately and within required timelines.
• Update and organize client profiles, correspondence, and sales data in the CRM system.
• Work with travel agencies, tour operators, wholesalers, and other leisure-focused partners.
• Support responses to client queries and follow up on quotations, contracts, and payment-related matters.
• Track room inventory, release deadlines, and booking progress alongside Reservations and Revenue Management.
• Prepare reports, sales updates, and performance tracking tools for the team.
• Arrange site visits, familiarization trips, and client appointments.
• Coordinate with internal departments to ensure smooth handling of bookings and guest requirements.
• Keep filing and documentation systems organized and current.
• Assist with sales trips, trade exhibitions, and promotional activities.
• Follow hotel policies, brand standards, and sales procedures at all times.
• Develop and sustain strong working relationships with internal colleagues and external stakeholders.
• Carry out additional tasks assigned by the Director of Leisure Sales or Sales Managers.

Requirements

• Diploma or bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a similar field.
• Prior experience in sales coordination, reservations, or hospitality sales, ideally in a luxury hotel setting.
• Exposure to leisure sales, travel agencies, tour operators, or wholesale business will be considered an advantage.
• Strong administrative, organizational, and time-management abilities.
• Very good spoken and written English; additional languages are a plus.
• Comfort using Microsoft Office tools, especially Excel, Word, and PowerPoint.
• Previous use of hotel or CRM systems such as Opera Cloud, Delphi, or similar platforms is preferred.
• High attention to detail and the ability to manage several priorities in a busy environment.
• Good interpersonal skills and a customer-oriented mindset.
• Ability to collaborate across teams while maintaining professionalism and confidentiality.
• Self-driven, proactive, and able to work independently with limited supervision.
• Adaptable to changing operational and business needs.
• Commitment to the Raffles & Fairmont brand values and luxury service approach.
• Ability to contribute to an inclusive workplace where people feel respected, supported, and recognized.

Brand values

Employees are expected to reflect the luxury promise of Raffles & Fairmont in their work and interactions, support diversity and inclusion, and help create an environment where colleagues are empowered and appreciated.