Sales and Site Executive

Job Overview and Responsibilities

The role involves frequent visits to client locations to oversee operations and maintain excellent relationships with customers. You will be responsible for inspecting equipment on-site to ensure cleanliness, maintenance, and optimal functioning. Monitoring the performance and attendance of site coordinators and deployed staff is key to this position.

Regular interaction with clients to understand their needs, collect feedback, and address concerns is essential. You will document customer complaints and observations, sharing these promptly with relevant internal teams such as Operations, Service, and Maintenance, and ensure follow-ups until issues are resolved. Keeping customers updated throughout this process is vital to maintaining satisfaction.

Additionally, the role includes identifying opportunities to promote and introduce other products and services to existing clients, generating leads, and assisting business development efforts by fostering strong customer connections. You will also be expected to prepare comprehensive reports including site visit summaries, feedback documentation, and action trackers. Achieving high customer satisfaction through professional communication and support for sales through cross-selling and upselling will be crucial.