Sales & Accounts Executive

About Dyad

Dyad is dedicated to enhancing healthcare delivery and operational efficiency by developing a platform that models and manages information flow within healthcare organizations. This innovation targets improved patient outcomes for payers, providers, and patients alike. The company seeks to simplify and connect the currently fragmented data handling processes in healthcare, aiming to foster better decision-making. Operating as a dynamic early-stage scale-up with around 45 staff, Dyad is expanding its reach in UK and US markets.

Our Products

Dyad's core offerings revolve around the Semantic AI platform, empowering healthcare payers and providers with advanced AI functionalities tailored to various use cases through platform APIs or bespoke applications. One highlighted product, BetterLetter, is an AI-driven tool aimed at primary care practices to decrease administrative workload by efficiently processing clinical letters, improving coding accuracy, suggesting follow-ups, and optimizing workflows. This tool helps reduce time and costs, elevates audit performance, and enhances staffing capacity.

Role Overview

As a Sales & Accounts Executive, you will be pivotal in introducing BetterLetter to GP practices and primary care networks across the UK. This relationship-focused position involves collaborating with practice managers and clinical leads to alleviate their administrative challenges by demonstrating how BetterLetter can streamline operations, raise data quality, and ultimately free time for patient care. You'll join in an influential capacity during an early growth stage, shaping market presence, event management, and product communication strategies.

Key Responsibilities

• Identify and engage GP practices and PCNs through targeted outreach, inbound leads, and networking to develop a pipeline of fruitful opportunities.
• Deliver engaging product demonstrations remotely and at various UK events, clearly outlining the benefits and USPs of BetterLetter.
• Organize, set up, and manage participation in tradeshows, including travel and logistics, to generate leads and enhance brand awareness.
• Manage sales cycles from initial contact through to closing, maintaining progress while nurturing customer relationships.
• Maintain precise and current CRM records, tracking pipeline stages and client communications.
• Educate potential customers on how the product improves efficiency, accuracy, and compliance within clinical letter processing.
• Gather and relay market intelligence, including client feedback, workflow challenges, and competitor insights, to product and marketing teams.

Candidate Requirements

• Proven experience in sales, account management, customer success, or healthcare operations.
• Familiarity with SaaS products and CRM software such as Salesforce, HubSpot, or Copper.
• Excellent communication skills paired with a genuine interest in client interactions.
• Strong enthusiasm for healthcare technology and innovation in care delivery.
• Self-driven with the ability to independently manage time and sales pipeline in a fast-moving startup environment.
• Quick learner adaptable to dynamic operational conditions.
• Valid UK driving license and willingness to travel across the UK for events and client meetings, including transporting tradeshow materials.

Preferred Qualifications

• Knowledge of UK primary care workflows or clinical coding systems such as SNOMED, QOF, or IIF.
• Experience utilizing productivity and BI tools like Airtable, Superblocks, Trello, or Linear.
• Exposure to healthcare software platforms such as EMIS, SystmOne, or Docman.

Hiring Procedure

• Initial 30-minute screening interview.
• Subsequent interviews with commercial team members and senior management.
• Final interview stage leading to offer.

Employee Benefits

• Competitive salary with potential for on-target earnings (OTE) as agreed.
• Company pension scheme.
• 25 days of paid annual leave, pro-rated.
• Flexible and enjoyable hybrid working environment.
• Access to Employee Assistance Programme - Health Assured.
• Modern dog-friendly office near Chancery Lane with complimentary drinks.