Room Attendant

About Mantis and Accor

Mantis is a globally recognized hotel group rooted in conservation and eco-tourism since 2000, operating eco-lodges and resorts worldwide with a focus on sustainable and environmentally respectful practices. Accor offers a workplace where diversity and inclusion are embraced, providing opportunities for career development and a vibrant work culture.

Role Overview

The Room Attendant plays a crucial role in maintaining guest satisfaction by ensuring all guest rooms and public areas within the resort are impeccably clean, well-prepared, and welcoming. This role demands attention to detail, physical stamina, and teamwork to contribute to a seamless guest experience.

Key Responsibilities

• Prepare guest rooms by cleaning thoroughly, making beds, restocking amenities, and arranging furnishings to meet the company's standards.
• Maintain cleanliness in public areas such as corridors and lobbies through appropriate cleaning methods and use of materials.
• Exhibit keen attention to detail when organizing and sanitizing both guest rooms and common areas.
• Keep track of inventory for cleaning supplies and amenities, reporting any shortages to the Housekeeping Supervisor to ensure operational readiness.
• Promptly address guest requests for additional amenities or services and assist with resolving housekeeping-related concerns.
• Collaborate effectively with housekeeping team members and other departments to promote smooth daily operations.

Candidate Requirements

• Capable of undertaking physically demanding duties such as lifting, bending, and standing for prolonged periods.
• Detail-focused mindset to ensure the highest standards of cleanliness and room preparation.
• Ability to work cooperatively as part of a team, fostering a positive and supportive workplace environment.
• Basic customer service skills to enhance guest satisfaction during interactions.

Additional Information

Accor values diversity and inclusion, welcoming applications from a wide range of candidates. The company provides professional growth through innovative training academies and corporate social responsibility initiatives, supporting employees’ career advancement globally. Joining Accor connects you to a dynamic and supportive environment with opportunities to contribute meaningfully to sustainable hospitality experiences.