Relationship Officer - Home Loans

About the Role

The Relationship Officer for Home Loans at Shieldguard Solutions Private Limited plays a pivotal role in driving new home loan business by engaging in direct sales and collaborating with channel partners, builders, real estate agents, and customer referrals. This position encompasses the entire loan lifecycle from customer acquisition to loan disbursement while fostering strong customer relations.

Key Responsibilities

• Source new Home Loan leads through field activities, referrals, and direct marketing efforts.
• Build and sustain partnerships with builders, real estate brokers, Direct Selling Agents (DSAs), and channel partners.
• Meet monthly sales targets related to Home Loan disbursements.
• Conduct meetings with customers to present and explain the best loan products suited to their needs.
• Guide customers throughout the Home Loan application and sanctioning process ensuring clarity and satisfaction.
• Collect, verify, and process necessary documentation including KYC, income, employment, and property papers.
• Coordinate with internal teams such as credit, legal, technical, and operations to facilitate smooth loan approval and disbursement.
• Organize marketing initiatives like promotional campaigns and property events to strengthen local market presence.
• Cross-sell related financial products including insurance when applicable.
• Comply strictly with company policies, regulatory guidelines, KYC, AML, and audit requirements.
• Maintain accurate customer records within the CRM system.

Required Skills and Attributes

• Excellent communication and negotiation abilities.
• Experience or knowledge in sales and customer relationship management.
• Understanding of Home Loan products, documentation, property finance, and banking procedures.
• Capability to work autonomously and meet set targets.
• Basic proficiency in computer skills including MS Office, CRM, and email communication.

Additional Information

• Self-driven and motivated with a strong target orientation.
• Strong interpersonal and presentation skills necessary.
• Willingness to travel within the assigned territory for customer interactions.
• Possession of a valid two-wheeler vehicle and driving license is preferred.
• This is a full-time field sales position requiring office attendance according to company policies.
• Compensation includes fixed salary combined with performance-based incentives, travel allowance as per policy, and potential mobile reimbursements.
• Attractive incentives are offered linked to Home Loan disbursement achievements.
• Career progression opportunities are available based on performance outcomes.