Receptionist Cum Office Assistant

Role Overview and Responsibilities

This position entails defining and managing Key Performance Indicators (KPIs) across multiple departments and roles within the organization. The incumbent will be responsible for systematically tracking, collecting, and analyzing performance data on a daily, weekly, and monthly basis from departments such as Sales, Stock, CRM, Accounts, and Operations.

The role involves preparing detailed KPI reports, monitoring individual and team progress against defined targets, identifying performance shortfalls, and highlighting improvement areas. Maintaining comprehensive performance records and dashboards per employee, and collaborating closely with department leaders for effective target setting and review, are key functions.

Additional duties include generating monthly performance summaries for management, assisting the HR team with appraisals, incentive programs, promotions, and performance enhancement plans. The candidate must ensure accuracy, update, and proper documentation of KPI data, follow up on pending performance objectives, perform trend analysis, and deliver actionable insights to senior management while upholding confidentiality of employee performance and salary information.

Additional Information

Interested candidates are invited to contact the HR department directly at the provided phone number.