Receptionist and Sales Support

About the Role

The Receptionist and Sales Support position at VanHomes is an entry-level opportunity focused on delivering excellent front-office customer service and supporting sales processes throughout the customer journey. This role is integral in crafting a professional and welcoming environment, handling customer enquiries, assisting with sales coordination, and performing administrative duties. Collaboration across teams is vital to maintaining a positive workplace culture based on trust, accountability, teamwork, and client centricity, contributing to VanHomes’ standing as a premier modular and relocatable home manufacturer.

Key Responsibilities

• Handle initial customer inquiries via multiple communication methods and ensure timely Sales Team follow-up to nurture sales prospects.
• Welcome and assist customers, visitors, and contractors at the office.
• Maintain the cleanliness and presentation of the front office and display village, including customer areas and refreshment provisions.
• Support daily office operations with general administrative tasks.
• Assist the Sales Team in administrative, coordination, and customer follow-up activities throughout the sales cycle.
• Manage site assessment documentation and related administrative duties.
• Facilitate communication with post-sale customers, providing updates on construction progress, timelines, next steps, and status details, including photographic evidence as necessary.
• Coordinate with internal departments like Drafting, Production, and Installation to enhance customer experience and escalate any concerns or service challenges.
• Keep precise records of customer engagements, requests, and follow-up actions.
• Conduct follow-ups post-installation to collect customer feedback.

Candidate Requirements

• At least one year of experience in reception, customer service, or any direct customer contact role.
• Excellent interpersonal and communication skills paired with a professional, customer-oriented attitude.
• A proactive, hands-on approach with the ability to support routine operational tasks efficiently.
• Strong organizational skills with keen attention to detail and accountability.
• Capability to work well within a team and liaise across departments.
• Proficiency in computer use, including managing emails and Microsoft Office suite.
• Aptitude for quickly learning and navigating CRM and internal business software platforms.
• Competence in maintaining accurate records, preparing basic reports, and managing follow-ups effectively.
• Ability to remain composed and professional in high-pressure and fast-paced settings.
• Desirable qualifications include prior experience supporting sales teams or processes and a Certificate II in Business Administration or a related field.

Why Work with VanHomes?

VanHomes offers more than just employment; it provides a fulfilling career path within a supportive and enthusiastic team environment. Employees benefit from structured sales training, continuous mentorship, and a workplace culture that includes onsite childcare services, a gym, holiday care for kids, and social team events. Additional perks include a café-style coffee machine, competitive pay with bonus incentives, opportunities for career growth within a rising national brand, and an annual Family Fun Day to involve your loved ones.

Additional Information

This opportunity empowers individuals to contribute meaningfully by helping Australians secure quality, affordable housing while advancing their professional careers in a purpose-driven company.