Receptionist

Company Overview

SS&C Technologies is a leading firm in financial services and healthcare technology, headquartered in Windsor, Connecticut, operating across 35 countries with over 27,000 employees. It serves over 20,000 organizations worldwide, ranging from large multinational corporations to smaller enterprises, providing expertise, scalable solutions, and technology.

Job Overview

The role is based in Dublin at Bishops Square, where the receptionist will serve as the initial point of contact for visitors. Maintaining client confidentiality is critical, alongside handling various corporate property administrative duties to support the smooth running of the office.

Working Hours

The reception operates daily from 8:00 AM to 5:30 PM, requiring coverage during breaks to ensure continuous service.

Key Responsibilities

• Greet visitors and employees with professionalism and courtesy, offering assistance as needed.
• Manage taxi booking requests from different business areas, maintain booking logs, and reconcile monthly invoices.
• Coordinate and book meeting rooms, hot desks, and manager offices when applicable.
• Handle all incoming calls in a courteous and professional manner, ensuring timely delivery of messages.
• Maintain tidiness in the reception area and boardroom at all times.
• Communicate meeting room setup instructions to janitorial staff daily.
• Assist with catering arrangements, ensuring hospitality items are delivered and collected appropriately for meetings.
• Prepare visitor passes daily and notify security accordingly.
• Issue wifi access credentials to visitors for their visit duration.
• Manage out-of-hours site access requests and ensure intruder alarms are properly set.
• Create, issue, and collect employee security access cards; keep updated records of issuances, returns, lost, and new cards; conduct quarterly audits of access doors.
• Administer car park database for all Bishops Square spaces and allocate visitor parking as needed.
• Ensure cleaning standards are upheld and liaise with cleaning contractors regarding any concerns.
• Participate actively in team meetings, including taking and distributing minutes when requested.
• Arrange collection and delivery of national and international courier services, maintain courier logs, and reconcile invoices monthly.
• Sort, scan, and archive all received original documents into the Document Management Centre daily.
• Manage the facilities helpdesk queue, update tickets, and coordinate with the facilities team to ensure tasks are completed timely.
• Review incoming tasks on the facilities alias email and coordinate closure after completion.
• Learn manual Display Screen Equipment (DSE) assessment procedures to assist the facilities team.
• Provide backup support for travel management procedures and assist travel administrators and employees when necessary.
• Support the facilities team in completing first aid/fire marshal checklist duties when required.
• Adapt and respond flexibly to reasonable ad-hoc tasks as assigned.

Principal Contacts

• Internal: Regular interaction with colleagues and management across all business units.
• External: Communication with clients and contractors.

Core Expectations and Compliance

• Comply with all regulatory requirements relevant to the role and SS&C's operating frameworks.
• Exercise diligence and maintain order over areas of responsibility.
• Adhere to ethical standards, demonstrating integrity in all duties.
• Respect SS&C’s client care policies and prioritize client interests in all interactions.

Equal Employment Opportunity

SS&C is committed to diversity and inclusion, welcoming applicants from all backgrounds, especially those from underrepresented groups. The company prohibits discrimination based on race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or other protected categories.

Background Screening

Employment offers are conditional on background verification, including prior employment checks, eligibility to work, residential verification, credit checks, and criminal record checks where legally permissible.

Recruitment Policy

SS&C does not accept unsolicited resumes from recruitment agencies or headhunters unless formally requested.

Application Process

Applications will be reviewed on a rolling basis until the position is filled.