Quality Operations Coach

Overview

The role entails leading and implementing a comprehensive food safety and product quality coaching initiative across multiple platforms including retail stores, central bakery, and suppliers within the region, under Panda Retail Company – Savola Group in Riyadh.

Key Responsibilities

• Deliver and manage the Quality Coaching Programs for retail outlets, production facilities, and omnichannel services to maintain Panda's product quality benchmarks.
• Conduct supplier quality audits focusing on private label and fresh vendor categories, including fresh meat, chilled meat, produce, and deli.
• Administer customer complaints and Non-Conformance Reports (NCR) processes year-round to uphold service and quality standards.
• Oversee pest control and hygiene initiatives as part of broader project management responsibilities.
• Drive development programs for people involved within the quality operations domain.

Educational and Professional Requirements

• Bachelor’s degree in quality, food science, microbiology, veterinary medicine, agricultural or chemical engineering, or related fields is mandatory.
• Certification as a lead auditor is desirable.
• At least 5 years of relevant experience with a minimum of 3 years dedicated to audit and quality roles.
• In-depth knowledge of quality management systems and supplier auditing processes.
• Familiarity with food safety standards such as HACCP, ISO, AIB, BRC, along with requirements set by Saudi regulatory bodies.
• Practical experience across various sectors of food safety and hygiene including manufacturing, retail, or hospitality settings.

Skills and Competencies

• Strong leadership capabilities with a focus on mentoring and fostering excellence.
• High attention to detail and thoroughness to handle complex challenges effectively.
• Capacity to work efficiently under pressure while maintaining professionalism.
• Exemplify diplomatic, tactful, and resilient behavior in professional interactions.