Project & Operations Coordinator

About Connect Centric

Connect Centric goes beyond typical consulting by partnering closely with clients to deliver tangible outcomes from strategies. Our team combines intelligence, empathy, and technological expertise to ensure strategy execution leads to real-world success.

Position Summary

This multifaceted role merges responsibilities in client project coordination with internal business operations. You will manage day-to-day project activities focusing on Salesforce application initiatives, reporting to a Senior Project Manager, while also supporting internal operational needs. This requires a self-directed individual comfortable handling both delivery and operational duties.

Client Delivery Responsibilities

• Execute tasks as directed by the Senior Project Manager ensuring completion.
• Monitor project deliverables and team progress, identifying risks early.
• Resolve obstacles or escalate to leadership when necessary.
• Clarify and communicate project priorities to keep the team aligned.
• Act as a main contact for clients, providing timely status updates.
• Gather information from clients and stakeholders to maintain workflow.
• Convert client feedback into actionable tasks for team members.
• Coordinate project implementations, enhancements, and system integrations.
• Oversee requirements tracking, configuration, testing, and releases.
• Collaborate with technical personnel to meet client expectations.
• Maintain project documentation, including plans, notes, and tracking tools.
• Facilitate meetings and work sessions related to project progress.
• Perform other assigned duties related to project delivery.

Business Support Responsibilities

• Manage and update CRM systems including records and client pipelines.
• Assist in preparing proposals, statements of work, and presentation materials.
• Support onboarding of new clients and coordinate follow-ups with prospects.
• Help maintain company website, social media channels, and newsletters.
• Contribute to the development of client case studies.
• Perform other assigned operational duties as needed.

Qualifications

• Three to five years experience coordinating projects, preferably with enterprise software including Salesforce.
• Proven capability to follow direction and independently drive work through to completion.
• Excellent communication skills with experience in client-facing roles.
• Ability to manage multiple workstreams, foresee blockers, and maintain team momentum.
• Familiarity with project management tools such as Jira and Smartsheet.
• Highly organized, proactive, and attentive to detail.
• Adaptability to switch between project delivery and internal business functions.
• Experience in business operations is advantageous.
• Salesforce certifications (Administrator, Associate) are beneficial but not required.

Additional Details

• Employment type: Full-time (W2); 1099 contract options are not offered.
• Work location: Fully remote with occasional travel to client sites.
• Relocation assistance is not provided.
• Compensation range: $65,000 to $75,000 per year, based on experience.

Interview Process

Candidates who meet qualifications will complete an interview with an AI assistant at their convenience. Following this, selected applicants will be invited for interviews with Connect Centric and client teams.