Product Operations Lead

Overview

This role is pivotal to the operation of Saleshandy's product, managing vendors, costs, and margins to ensure accurate billing for everything customers use. The person in this position is responsible for building the internal systems that maintain the product's financial health and operational integrity.

Role Importance

Saleshandy provides an end-to-end outreach platform where customers find leads, engage with them, and schedule meetings, paying via subscriptions and usage fees. The platform relies on numerous third-party vendors for services including contact information lookups, email verification, email account provisioning, AI features, and data purchases.

Maintaining a balance between customer billing accuracy and vendor cost control is crucial to prevent financial losses, which this role will own exclusively.

Key Responsibilities

• Manage the multiple vendor chains for services like contact detail enrichment (using vendors such as Findymail, Prospeo, RocketReach), email verification (BounceBan, ZeroBounce, UserBouncer), and AI usage.
• Oversee email account provision through platforms like Microsoft 365, Google Workspace, and Azure, ensuring costs and billing align.
• Handle subscription billing systems to prevent revenue leakage, manage plan pricing, usage tracking, payment failures, and renewals.
• Negotiate with vendors to optimize pricing and service quality while maintaining prepaid credit balances.
• Develop and maintain internal dashboards and automated tools to monitor costs, usage, margins, and notify the team of discrepancies before they impact billing.
• Establish this as a dedicated operational function, eventually building and leading a team for these responsibilities.

Working Environment

• Fast-paced bootstrapped company valuing results over hierarchy or hours.
• Significant scale with thousands of lookups every minute and a large customer base.
• Close collaboration with engineering and founders; flat organizational structure.
• Onsite work in Ahmedabad, Gujarat, India from Monday to Friday.

Success Indicators

• Maintain transparent, accurate margins for each service with prompt detection of cost increases.
• Reduce costs while preserving quality from lookup vendors through optimized ordering and selection.
• Eliminate billing leaks related to email accounts and subscriptions by ensuring proper account lifecycle and automation.
• Build trusted internal systems that automate repetitive tasks and provide clear customer usage data.
• Create a sustainable, documented function that frees product managers and is scalable with a growing team.

Required Competencies

• Proven ownership of end-to-end processes tied to financial outcomes.
• Strong numerical aptitude to manage costs, pricing, margins, and identify data anomalies.
• Experience building data-driven dashboards and reports using tools like Metabase, PostHog, or SQL to proactively identify and resolve issues.
• Track record of converting manual processes into automated tools in collaboration with engineers.

Desirable Attributes

• Experience negotiating vendor contracts and pricing.
• Background in billing, subscription, or usage tracking systems with focus on revenue assurance.
• Instinct for automation to reduce repetitive manual tasks.

Additional Considerations

Knowledge of sales tools, cold emailing, email deliverability, usage-based billing, and familiarity with data analytics or scripting tools are beneficial but secondary to core responsibilities.

Why Join Saleshandy

• Immediate ownership of a critical business function directly affecting profitability.
• Work closely with founders in a flat structure with high autonomy.
• Contribute to a fast-moving, data-driven team servicing global customers with an India-founded product.

If you're driven by identifying overlooked inefficiencies and resolving them permanently, this role offers a unique opportunity to lead and shape a vital operational function.