Process Manager - KYC

About the Company

eClerx is a global provider of business process management, automation, and analytics services to numerous Fortune 2000 clients across various sectors including financial services, communications, retail, fashion, media, entertainment, manufacturing, and technology. Founded in 2000, the company operates internationally with a workforce of 13,000 across several countries and is publicly traded on Indian stock exchanges.

Job Summary and Responsibilities

As a Process Manager specializing in KYC, you will leverage your comprehensive knowledge of the process domain to devise effective operational solutions. You will identify discrepancies and use a methodical, logical approach to resolve issues efficiently. Leadership qualities including the ability to motivate and direct teams towards meeting organizational objectives are essential. You will proactively strive to fulfill customer expectations through auditing, implementing best practices, and performing continuous process improvements, while communicating clearly with all stakeholders.

• Conduct due diligence for new clients, acquiring, reviewing, and verifying KYC documentation, and performing analytical risk assessments.
• Document research and analysis regarding clients’ financial activities and entities with clarity and precision.
• Promptly escalate any concerns or issues to both clients and internal management teams.
• Handle client interactions and calls independently, establishing yourself as a trusted partner.
• Contribute to knowledge management by disseminating process insights and best practices among team members.
• Effectively communicate with internal and external parties to obtain required KYC documents.
• Maintain an in-depth understanding of clients’ businesses and related parties to monitor activities for unusual transactions.
• Investigate suspicious clients or transactions in detail and report findings to KYC/AML compliance officers.

Required Qualifications and Experience

• Bachelor’s degree in Commerce (B.Com), Business Administration (B.B.A./B.M.S.) or any graduate degree is acceptable; Master’s degree such as M.Com, MBA, or PGDM is advantageous.
• 6 to 9 years of experience managing teams of at least 25 members with exposure to KYC, AML, and due diligence processes.
• Strong logical reasoning and quantitative analysis skills to extract relevant information from data.