Postmaster - Community Postal Service Leader

About the Role

Serve as a vital community figure representing Canada Post by managing a local Post Office. Reporting to the Superintendent/Local Area Manager, the Postmaster is tasked with promoting and selling postal products and services to both the public and businesses. This role involves supervising personnel and ensuring customer-centric service delivery amidst diverse priorities.

Key Responsibilities

• Engage and liaise with the community regarding Canada Post services and offerings.
• Actively sell and promote postal products to residents and businesses.
• Secure an accessible, centrally-located premises within the community ready to operate within 30 days of hire.
• Manage daily Post Office operations aligning with retail hours and delivery standards.
• Oversee postal revenue, asset management, and value protection.
• Maintain accurate records and compile reports as required.
• Support efficient management of mail delivery routes.
• Occasionally sort mail for postal boxes and supervise staff.
• Ensure the Post Office environment is orderly, clean, and compliant with Canada Post standards.
• Operate the Post Office with diligence and operational efficiency.

Qualifications and Requirements

• High school diploma or provincial equivalent; experience in business administration considered an asset.
• Ability to provide or lease suitable, barrier-free premises in a central community location at least one month before starting.
• Experience in customer-facing roles involving retail, sales, and cash handling.
• Understanding of postal regulations, mail processing methods, and service protocols.
• Physical capability to lift mail containers up to 50 lb, move postal boxes, sort mail, and stand for extended time periods.
• Premises must be fully accessible to individuals with disabilities and subject to inspection prior to hire.

Additional Terms

• Postmasters are responsible for costs related to rent/lease, utilities, cleaning, maintenance, snow removal, taxes, and required insurance.
• Appointments are governed by the Canada Post Act.
• Public service hours are set by Canada Post and may vary.
• Priority consideration for transfers applies to CPAA members within the competition area; term employees with CPAA continuous employment may also apply per the Collective Agreement.
• Leasing allowance of $4189 per year provided to offset Post Office operating costs.
• Potential annual supplemental allowance may be awarded for premises-related expenses.
• Weekly work schedule totals 35 hours, with specific daily hours Monday through Friday.

Values and Culture

Canada Post embodies values of Trust, Respect, and Delivering on promises. Employees are expected to demonstrate behaviours such as decisive action, clarity of goals, commitment to service, and a source of pride representing our shared mission.