Payments Site Reliability Engineer at Tech Mahindra - Immediate Joining

Overview

Tech Mahindra, an integral part of the $15.4 billion Mahindra Group and a global leader in systems integration and business transformation within the telecommunications sector, is seeking Site Reliability Engineers (SRE) for its Payments division. The role demands professionals with expertise in large-scale, distributed system design and the ability to build resilient, stable infrastructure supporting millions of transactions.

Key Responsibilities

• Handle production support with rapid response to incidents, quickly identifying bottlenecks in applications and infrastructure to restore services and root cause analysis.
• Lead coordinated triage and cross-team efforts for priority production incidents, following strict escalation protocols to minimize downtime.
• Enhance system observability by creating tailored dashboards and detailed alerting mechanisms to reduce Mean Time to Detect (MTTD).
• Manage Kubernetes workloads including pod health, service uptime, resource efficiency, and solving intricate container networking problems.
• Oversee deployment and change management activities ensuring configurations are validated and rollouts occur with minimal or no service interruption.
• Maintain thorough operational communication, proper documentation, and clear shift handovers, collaborating effectively with engineering and platform teams.

Required Qualifications and Skills

• Strong understanding and hands-on experience in microservices architecture and distributed systems.
• Advanced programming expertise in at least one major language, preferably Go (Golang).
• In-depth Linux systems engineering knowledge including log analysis, process handling, networking protocols, file system structures, and system resource monitoring.
• Practical experience with Kubernetes or similar container orchestration platforms in a production or SRE role.
• Excellent communication and teamwork abilities, especially in managing high-pressure production incidents end-to-end.

Preferred Qualifications

• Familiarity with REST APIs and efficient RPC frameworks such as gRPC.
• Experience in the Fintech domain or environments requiring stringent compliance like PCI-DSS.
• Solid grasp of networking infrastructure including DNS management and both Layer 4 and Layer 7 load balancing techniques.

Eligibility

Any graduate can apply for this opportunity.