ജോലി വിവരണം

Overview

Join GetixHealth as a Patient Scheduler and play a vital role in supporting patient care through efficient appointment coordination and insurance verification. This remote, full-time position offers an opportunity to enhance the patient experience by ensuring timely scheduling and communication between patients, providers, and medical staff.

Key Responsibilities

Act as the primary contact for patients and external organizations to schedule appointments via phone and electronic communication.
Gather, validate, and explain patient insurance coverage details and expected financial obligations prior to appointments.
Confirm appointment details including time, location, and any special instructions with patients.
Maintain accurate patient records including demographic data and necessary documentation.
Communicate with referring providers to obtain required medical records and preparation information.
Coordinate scheduling with healthcare providers and relevant medical teams for efficient patient flow.
Respond promptly and professionally to patient questions through phone and written communications.
Partner with internal and third-party teams to support coordinated care delivery.
Assist colleagues with insurance verification processes when needed.
Comply with HIPAA standards to protect patient confidentiality and privacy at all times.
Perform additional duties as assigned by supervisors.

Qualifications and Experience

Minimum of a high school diploma or GED; bachelor's degree preferred.
At least 2 years of experience in customer service, healthcare scheduling, or appointment coordination.
One year or more experience using Electronic Health Record (EHR) systems, preferably athenaOne.
Previous remote work experience desirable, especially in high-volume inbound/outbound call settings.
Strong verbal and written communication capabilities.
Effective problem-solving and conflict resolution skills.
Proficiency with Google Suite, Microsoft Office, and other computer applications.
Dedication to customer service with a compassionate and professional demeanor.
Strict adherence to HIPAA regulations and confidentiality.

Skills & Competencies

Meticulous attention to detail for record accuracy.
Ability to multitask and thrive in a fast-paced environment.
Self-motivated and collaborative team player.
Dependability with strong time management skills.
Adaptability to evolving healthcare processes and procedures.
Critical thinking and problem-solving aptitude.
Empathy and patient-centered service approach.
Professional and courteous communication style.

Work Environment

Fully remote role requiring a reliable high-speed internet connection and a HIPAA-compliant private workspace.
Work involves prolonged sitting and regular computer use.
Access to confidential patient information, requiring discretion.
Potential for occasional overtime depending on workload demands.

Work Schedule and Compensation

This role operates Monday through Friday between 9:00 AM and 9:00 PM CST, with flexibility required within these business hours. Compensation ranges from $18 to $20 per hour.

Company Background and Benefits

GetixHealth, established in 1992, is a leading healthcare revenue cycle management company known for professionalism and commitment to compassionate care with over 1,800 employees worldwide.

Health Benefits: Medical, dental, and vision options tailored to support overall health.
Life and Disability Insurance: Company-paid basic coverage with opportunities to purchase additional voluntary plans.
401(k) Plan: Eligibility begins after three months of continuous service with company matching contributions.
Paid Time Off: PTO accrual starts immediately to encourage work-life balance.
Flexible Benefits Options: Customize benefits to fit personal and family needs.

Equal Opportunity Employer

GetixHealth is committed to equal employment opportunities and complies with all federal employment laws.

Patient Scheduler (Remote)