Partner Success Consultant - Commerce

About the Role

Hopper Technology Solutions (HTS) is building the next wave of B2B travel commerce, giving banks, airlines, loyalty programs, and other global partners the ability to launch premium travel experiences using Hopper’s supply, products, and AI-powered personalization. The Partner Success Consultant will work closely with senior leaders across a worldwide partner portfolio to unlock growth through strategic advisory work and platform optimization. This position blends consulting, product thinking, analytics, and execution to help partners get the most value from the HTS Commerce platform.

Key Responsibilities

• Create and run growth plans that improve revenue, conversion, and engagement across travel offerings, including loyalty, pricing, merchandising, and marketing.
• Own executive business reviews with senior and C-suite stakeholders, turning partner objectives into actionable plans and measurable outcomes.
• Act as the main strategic contact for assigned partners, developing trusted relationships with leadership teams and keeping priorities and performance aligned.
• Use platform data to spot performance issues and growth opportunities, then shape initiatives that improve results.
• Convert partner business needs into scalable product ideas, partnering with product and engineering teams to influence prioritization and roadmap direction.
• Present data-backed insights and recommendations that support executive-level decisions.
• Work with partner teams on site when needed to align strategy, support execution, and deliver results.
• Guide new partners through onboarding on the HTS Commerce platform so they transition smoothly and begin delivering value quickly.
• Track partner health indicators, surface risks early, and help resolve issues before they affect performance.
• Document repeatable best practices, playbooks, and frameworks that can be used across the broader partner network.

Candidate Profile

• Background in consulting, strategic partnerships, or partner success in technology, travel, or e-commerce.
• Demonstrated ability to influence senior executives and C-level leaders to achieve measurable business outcomes.
• Strong analytical capability with the ability to turn complex data into clear strategy and practical recommendations.
• Excellent communication skills and a polished executive presence for handling high-stakes conversations.
• Strategic thinking combined with a strong bias toward execution and comfort in fast-moving environments.
• Experience in travel, e-commerce, or SaaS is an advantage.

Perks and Benefits

• Competitive compensation with the potential upside of pre-IPO equity in a well-funded, proven startup.
• Unlimited paid time off.
• Carrot Cash travel stipend.
• Access to on-demand coworking through FlexDesk plus a work-from-home stipend.
• Very generous parental leave, well above typical industry levels.
• Entrepreneurial environment that encourages bold thinking and calculated risk-taking.
• Direct communication with management and company leadership.
• Small, agile teams with the chance to create outsized impact.
• 100% employer-paid medical, dental, and vision coverage for employees.
• Disability and life insurance coverage.
• Health Reimbursement Account (HRA).
• Access to DCA/FSA programs and a 401(k) plan.

About Hopper

Hopper aims to become the world’s leading travel platform, supporting its consumer app, website, and B2B business through Hopper Technology Solutions. The company uses large-scale data and machine learning to combine travel services with proprietary fintech offerings that improve transparency, flexibility, and savings for travelers. Hopper has built products that address issues such as price volatility and trip disruptions, helping people travel more confidently and save more.

The platform serves hundreds of millions of travelers worldwide and has continued to expand its global reach. The Hopper app has been downloaded more than 120 million times and is especially popular with younger audiences, with 70% of users coming from Gen Z and millennial groups.

Over time, Hopper has grown beyond being a travel app into a travel fintech provider, commerce platform, and global travel agency supporting some of the world’s largest brands.

Through HTS, the company strengthens partners’ direct channels by integrating fintech products into their sites or powering complete travel portals. Current partners include major names such as Capital One, Nubank, Air Canada, Uber, CommBank, Flair Airlines, and others.

Growth Highlights

• Billions of dollars in travel and travel fintech are sold annually through Hopper and HTS channels.
• Fintech products such as Cancel for Any Reason and Flight Disruption Assistance achieve very strong customer satisfaction because terms are clear and resolutions are immediate and hassle-free.
• Nearly 30% of app customers buy at least one fintech product during a booking, and customers are 1.6 times more likely to buy again when fintech is added to their trip versus booking travel alone.
• HTS now accounts for more than 75% of the business after Hopper expanded its successful fintech offerings into B2B.
• Travel providers such as airlines, hotels, banks, and travel agencies can use HTS to integrate and distribute Hopper’s fintech or travel inventory through their own direct channels.
• One early HTS partnership led to the creation of Capital One Travel, a portal built specifically for cardholders.

Compensation

The expected compensation range for this role is $250,000 to $300,000.

Additional Information

This opportunity is based in Boston, MA and is a full-time, onsite position.

No vacancy count, application deadline, start date, or duration was provided.